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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Retrieve ticket priority at key points in the life of the ticket
      Hello, Would it be possible in zendesk explore to have access to the ticket priority information at key moments of the ...

      Publication le 14 sept. 2021 · Anthony VIOLO

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      Phone Numbers in Explore
      Hey   We need to be able to have Incoming phone number in Explore, the closest article I could find was https://suppor...

      Publication le 02 sept. 2021 · Ollie

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      Live Ticket Tracker for Agent Performance
      IssueAgents do not have a live update of how many tickets they have replied to End GoalCreate a Dashboard in Explore th...

      Publication le 12 mars 2021 · Francisco Manalo

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      Second and Third Reply
      Hi Zendesk, Please have second and third reply time implemented in Explore

      Publication le 30 août 2021 · sushmitha.satish

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      API - USERS - Role Type - Searchable via Explorer
      I haven't seen any post on this - but that doesn't mean one doesn't exist. I'm floored that https://riskiq.zendesk.com/...

      Publication le 17 mai 2021 · Matt Brown

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      ExploreのSlackアプリ
      Exploreのダッシュボードを定期的にSlackに配信し、画像としてSlack上に展開する機能を持ったSlackアプリの追加、または、既存のSlackアプリへ機能を追加してほしい。メール配信では、Slack上に画像を直接表示させることがで...

      Publication le 22 mars 2021 · t.matsumoto

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      Explore Report date on date / quarter
      Hi just wondering if we could have a feature for auto show data for the last 3 month of a certain date filtered?I.E if w...

      Publication le 30 août 2021 · Coda Payments

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      Attribute ID consistency in datasets
      In order to get around the limits in Explore we need to export data for analysis in other BI tools. This is hard to do w...

      Publication le 29 avr. 2021 · Andreas Ramstad

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      Copy Column name
      About the new funcion: Selectable tables It can just copy the contents of tables but not Column name. It would be more...

      Publication le 07 mai 2021 · 蘇詩婷

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      Bring back the Filter other option
      Hi, On Zendesk explore, I used to be able to decompose a pie chart in smaller chunks in order to be able to dive in a s...

      Publication le 01 sept. 2021 · Giovanni Berthelot

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