Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Control + backspace Terminée4 votes 15 commentaires
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FEATURE: The reply/note switch shortcut doesn't set focus to textbox Terminée1 vote 1 commentaire
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Add color change to text editor Terminée2 votes 1 commentaire
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Public Reply text color Terminée0 votes 4 commentaires
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Yellow SLA Badge Terminée7 votes 2 commentaires
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Drag and drop multiple images in Agent Workspace Terminée4 votes 3 commentaires
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Allow light agents to make public comments on their requested tickets Terminée17 votes 10 commentaires
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Tag tickets with redacted content Terminée3 votes 3 commentaires
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Bring back quick assign to Agent Workspace Terminée39 votes 16 commentaires
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GDPR - Ticket Redaction on closed tickets Terminée8 votes 3 commentaires
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New agent workspace, select reply box when changing between internal/external Terminée1 vote 1 commentaire
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New agent workspace, Long emails / signatures Terminée9 votes 4 commentaires
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New agent workspace, save reply re-sizing Terminée6 votes 9 commentaires
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Macros - Edit multiple groups without Global Access Terminée9 votes 14 commentaires
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Agent Workspace - add Grammarly support Terminée3 votes 7 commentaires
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Overwhelmed by noise in audit log Terminée7 votes 6 commentaires
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Change colors/banner of SandBox account. Terminée2 votes 5 commentaires
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Agent Workspace - Open at top of latest comment Terminée27 votes 8 commentaires
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Social Messaging - First Reply Time SLA (missing) Terminée16 votes 35 commentaires
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Agent Workspace Issues Terminée10 votes 21 commentaires
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Side Conversations - add redact option Terminée12 votes 3 commentaires
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Agent Workspace - Integrated translator Terminée4 votes 2 commentaires
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Redaction and attachment deletion for side conversations Terminée14 votes 18 commentaires
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Localization for Chinese Terminée1 vote 6 commentaires
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Allow admins to view agent macros Terminée25 votes 18 commentaires
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Views limitation Terminée129 votes 137 commentaires
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Side Conversations - Microsoft Teams Integration Terminée48 votes 44 commentaires
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CCs and followers – Tickets replied to by a CC get no SLA Terminée11 votes 23 commentaires
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Ticket filtering and sorting Terminée12 votes 10 commentaires
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Audit Logs for End-User Field Changes Terminée11 votes 7 commentaires