Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Exporting messaging conversation1 vote 0 commentaires
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We need to be able to have a seamless conversation by SMS with our customers0 votes 0 commentaires
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How do I show the DATE in tickets when a comment is made instead of the DAY?0 votes 1 commentaire
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Side conversation email Assignee0 votes 0 commentaires
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Feature Request: Unlimited Record Fetch in Salesforce Sidebar App0 votes 0 commentaires
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Feature request - hide or encrypt a ticket title from the web request Répondu0 votes 1 commentaire
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Custom Ticket status for brand specific4 votes 7 commentaires
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Private Transcript visibility3 votes 1 commentaire
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FEATURE REQUEST: make @mention functionality configurable at the user level1 vote 0 commentaires
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Side Conversation assignee update condition0 votes 1 commentaire
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Editable fields in macros0 votes 0 commentaires
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Add "not" to Filters2 votes 0 commentaires
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Customer dosen't receive the email (yes, DNS setting is checked)0 votes 0 commentaires
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Sign-in screen - switching between agent and customer0 votes 0 commentaires
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Agents Viewing Organizations2 votes 1 commentaire
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Customized drop down menus selections not saving0 votes 2 commentaires
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I would like to see organizations have a "sub domain/group/Child" for branch locations0 votes 1 commentaire
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A new condition metric in views filtering section: "Hours since update (workdays)"0 votes 0 commentaires
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New UI is not handy1 vote 2 commentaires
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Nebenkonversation in Hauptticket tauschen und umgekehrt0 votes 0 commentaires
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Hauptticket und Nebenkonversation gleichzeitig erstellen0 votes 0 commentaires
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Show brands in suspended tickets0 votes 2 commentaires
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Feature Request: Requester External ID in Views2 votes 0 commentaires
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Inline codeblocks in numbered lists0 votes 0 commentaires
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Feature Request: add an option to make due date mandatory in Ticket Type "Task"2 votes 0 commentaires
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Support/Agent workspace: Allow redaction in internal comments generated by merge4 votes 1 commentaire
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Column size for SLA in views Terminée0 votes 4 commentaires
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Side Conversation Redaction Permission Terminée3 votes 5 commentaires
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Feature Request: Suspended Ticket View - cause of suspension "Detected as spam"0 votes 0 commentaires