Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
-
Disable / Un-check 'Create follow-up' option57 votes 75 commentaires
-
Ability to forward emails into an existing ticket57 votes 91 commentaires
-
Feature Request: Add "Changed", etc, trigger test for custom Drop-down ticket fields56 votes 16 commentaires
-
URL custom field type54 votes 26 commentaires
-
Dashboard "Updates to your tickets" mark checked53 votes 63 commentaires
-
Audit Logs53 votes 77 commentaires
-
Ability to prohibit merging of tickets across organizations53 votes 51 commentaires
-
Send Email Notifications to Secondary Emails in Support52 votes 27 commentaires
-
Provide a way to add deep or permanent links to specific comments in a Ticket51 votes 33 commentaires
-
Support Needs BCC Option50 votes 40 commentaires
-
Opening up "has attachment" as a trigger/automation condition48 votes 36 commentaires
-
Comments by users not explicitly added to the ticket will be flagged47 votes 25 commentaires
-
Trigger Conditions: Sender email address47 votes 58 commentaires
-
Back up and restore site47 votes 16 commentaires
-
Notification Sound for Tickets45 votes 38 commentaires
-
Ability to print ticket without internal note/comment45 votes 43 commentaires
-
New field type: Time44 votes 33 commentaires
-
Suspended Tickets View Improvements44 votes 19 commentaires
-
Zendesk background colours44 votes 35 commentaires
-
Change sender address when creating a NEW ticket on behalf of the requester44 votes 36 commentaires
-
Customize Agent Workspace43 votes 48 commentaires
-
Linked Problem ticket field not usable by triggers automations macros42 votes 19 commentaires
-
How can I split a ticket natively?40 votes 23 commentaires
-
[Agent Workspace] move the reply section back to the top39 votes 23 commentaires
-
Cannot change formatting with code blocks37 votes 7 commentaires
-
Feature Request: HTML or Rich Text Editor for Signatures37 votes 23 commentaires
-
Side Conversations in Zendesk Explore36 votes 30 commentaires
-
Read only ticket field for agents36 votes 26 commentaires
-
Drag and drop for ticket tabs35 votes 26 commentaires
-
Allow date to be cleared in triggers and automations35 votes 31 commentaires