Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Customer Effort Score in Zendesk Non planifiée82 votes 31 commentaires
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Admin tool request: List of suspended users Terminée79 votes 74 commentaires
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Change the order of the comments as an agent when viewing a ticket75 votes 90 commentaires
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Link user field with ticket field74 votes 58 commentaires
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Deactivate field values instead of deleting them73 votes 34 commentaires
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Reporting - Skipped tickets within the "play-mode" Planifiée73 votes 35 commentaires
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Ticket export tool for End-users (Export tickets by organization)71 votes 92 commentaires
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Stopping the reopening tickets by a ' Thank you ' response.67 votes 68 commentaires
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SLA Alerting in Minutes Planifiée65 votes 73 commentaires
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Feature request: Unmerge tickets due to GDPR64 votes 39 commentaires
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JIRA integration supports attachments64 votes 70 commentaires
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Comment on comments in Facebook threads Répondu64 votes 62 commentaires
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Agent Workspace: Keep content from internal note if changing to public reply61 votes 48 commentaires
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Markdown for customers60 votes 33 commentaires
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Change text colour in Ticket editor Terminée59 votes 90 commentaires
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Erase tags59 votes 53 commentaires
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Allow end users to update fields after ticket is created57 votes 47 commentaires
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Disable / Un-check 'Create follow-up' option56 votes 72 commentaires
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Ability to forward emails into an existing ticket56 votes 86 commentaires
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Audit Logs53 votes 75 commentaires
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SMTP Email delivery method Planifiée52 votes 52 commentaires
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Dashboard "Updates to your tickets" mark checked52 votes 62 commentaires
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Ability to prohibit merging of tickets across organizations52 votes 51 commentaires
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URL custom field type49 votes 23 commentaires
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Send Email Notifications to Secondary Emails in Support49 votes 27 commentaires
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Side Conversations - Microsoft Teams Integration Terminée48 votes 44 commentaires
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Restricting tickets visibility to Brand Planifiée48 votes 38 commentaires
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Opening up "has attachment" as a trigger/automation condition48 votes 36 commentaires
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Provide a way to add deep or permanent links to specific comments in a Ticket47 votes 33 commentaires
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Feature Request: Add "Changed", etc, trigger test for custom Drop-down ticket fields46 votes 14 commentaires