Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Hide customer satisfaction results from agents view Non planifiée31 votes 23 commentaires
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dark theme Non planifiée87 votes 42 commentaires
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Do NOT Truncate Comments Without Warning Terminée35 votes 21 commentaires
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Attachments on Organizations22 votes 30 commentaires
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Prioritize Bounced Email Notification Planifiée102 votes 73 commentaires
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Inline Macros Terminée16 votes 17 commentaires
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Role Permissions for Groups and Organizations Terminée31 votes 30 commentaires
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SLA based on internal notes Planifiée44 votes 38 commentaires
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Disable / Un-check 'Create follow-up' option57 votes 75 commentaires
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Trigger Conditions: Sender email address47 votes 58 commentaires
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Feature request: Webhooks Terminée10 votes 21 commentaires
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Back up and restore site47 votes 16 commentaires
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Enable dynamic content in the email template28 votes 33 commentaires
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Provide a way to add deep or permanent links to specific comments in a Ticket51 votes 33 commentaires
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Need a placeholder for satisfaction reason Non planifiée36 votes 28 commentaires
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Add View Option for Tickets Without First Reply10 votes 18 commentaires
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Making it easier for agents to find Macros21 votes 13 commentaires
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"Requester can see this comment" default setting98 votes 69 commentaires
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Bulk Edit Ticket Requester29 votes 43 commentaires
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Feature Request: Triggers - Action: Add Internal Note as a trigger action Non planifiée174 votes 59 commentaires
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Restriction on individual tickets or groups Terminée88 votes 82 commentaires
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Link user field with ticket field76 votes 58 commentaires
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SMTP Email delivery method Planifiée53 votes 53 commentaires
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Zendesk autopopulates major domains such as outlook.com in the New organization creation screen9 votes 15 commentaires
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SLA Alerting in Minutes Planifiée66 votes 80 commentaires
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Timestamp in chat transcript in UTC27 votes 35 commentaires
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Ability to set Requester:Organization from Triggers28 votes 43 commentaires
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Change sender address when creating a NEW ticket on behalf of the requester44 votes 36 commentaires
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Ability to forward emails into an existing ticket57 votes 91 commentaires
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How to view a list of all Organizations, with the Organization fields as the columns? Planifiée17 votes 35 commentaires