Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Show ALL Inteactions4 votes 0 commentaires
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More options for tickets access / Tickets Accessibility options2 votes 0 commentaires
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autofill behavior for adding users to public reply0 votes 0 commentaires
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Pin Internal Notes4 votes 2 commentaires
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Why do Zendesk support make it so hard?6 votes 5 commentaires
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Disable API individually instead of all.0 votes 2 commentaires
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"Head to your in product widget"0 votes 1 commentaire
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Defaulting Zendesk Apps to Closed Position within Agent Workspace0 votes 0 commentaires
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Wish to be able to add ticket access rights on brand/group level0 votes 1 commentaire
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When submitting a request, the recommended articles in the form are opened in the same tab.0 votes 0 commentaires
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Different Macro Behavior Based on Conditions ("Dynamic" Macros)0 votes 2 commentaires
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Events Based upon Roles/Group0 votes 0 commentaires
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Grant access to specific views to Agents without using Groups or Personal Views2 votes 1 commentaire
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Expand condition logic for combination of ANDS/ORS2 votes 1 commentaire
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CC and BCC Fields When Creating Side Conversations via Macros4 votes 4 commentaires
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Heading fields on forms0 votes 0 commentaires
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Repeating Field Répondu0 votes 3 commentaires
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Filtros persistentes na listagem de tickets0 votes 0 commentaires
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Interfaz Usuario modo Oscuro Répondu0 votes 1 commentaire
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Sending confirmation email to requester after chat0 votes 0 commentaires
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Subscribe users to section via API1 vote 1 commentaire
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Ability to Snooze tickets5 votes 8 commentaires
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Ticket Submission Message Dynamic Content0 votes 0 commentaires
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Ability to translate the subject field of tickets2 votes 1 commentaire
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Feature Request: Require Attachment based on Certain Form Conditions6 votes 4 commentaires
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Central de ajuda da Zendesk0 votes 0 commentaires
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Sending an external email which then cc's to a zendesk ticket0 votes 0 commentaires
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Bring back email/phone support - nobody likes Z Bot11 votes 3 commentaires