Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Trigger Conditions: Sender email address47 votes 58 commentaires
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Back up and restore site47 votes 16 commentaires
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Enable dynamic content in the email template28 votes 33 commentaires
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Provide a way to add deep or permanent links to specific comments in a Ticket51 votes 33 commentaires
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Add View Option for Tickets Without First Reply10 votes 18 commentaires
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Making it easier for agents to find Macros21 votes 13 commentaires
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"Requester can see this comment" default setting98 votes 70 commentaires
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Bulk Edit Ticket Requester29 votes 43 commentaires
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Link user field with ticket field77 votes 59 commentaires
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Zendesk autopopulates major domains such as outlook.com in the New organization creation screen9 votes 15 commentaires
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Timestamp in chat transcript in UTC27 votes 35 commentaires
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Ability to set Requester:Organization from Triggers28 votes 43 commentaires
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Change sender address when creating a NEW ticket on behalf of the requester44 votes 36 commentaires
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Ability to forward emails into an existing ticket57 votes 91 commentaires
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Dashboard "Updates to your tickets" mark checked53 votes 63 commentaires
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New Ticket Desktop Notification143 votes 112 commentaires
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Audit Logs53 votes 77 commentaires
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Ability to print ticket without internal note/comment45 votes 43 commentaires
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Notify agent if requester email is bounced or rejected90 votes 72 commentaires
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Ability to prohibit merging of tickets across organizations53 votes 51 commentaires
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Zendesk query - draft messages25 votes 39 commentaires
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Erase tags59 votes 53 commentaires
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JIRA integration supports attachments65 votes 70 commentaires
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Stopping the reopening tickets by a ' Thank you ' response.67 votes 68 commentaires
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Ticket export tool for End-users (Export tickets by organization)76 votes 97 commentaires
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views should include the condition "subject"89 votes 50 commentaires
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Allow end users to update fields after ticket is created65 votes 47 commentaires
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Preserve Group and Assignee for user-generated follow-up tickets98 votes 106 commentaires
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Add 'Remove cc' trigger/automation action147 votes 186 commentaires
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[Closed for comments] Add or Edit Tags on Closed tickets341 votes 260 commentaires