Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Allow admins to delete satisfaction ratings Non planifiée24 votes 50 commentaires
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Zendesk Search should look into attachments Non planifiée28 votes 42 commentaires
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dark theme Non planifiée87 votes 42 commentaires
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Agents should be able to submit CSAT surveys too Non planifiée26 votes 40 commentaires
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Add formatting (rich text editor) to dynamic content Non planifiée117 votes 35 commentaires
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Customer Effort Score in Zendesk Non planifiée83 votes 31 commentaires
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Need a placeholder for satisfaction reason Non planifiée36 votes 28 commentaires
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Customer satisfaction customization Non planifiée18 votes 27 commentaires
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Hide customer satisfaction results from agents view Non planifiée31 votes 23 commentaires
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Option to Remove Email from User Profile Non planifiée5 votes 20 commentaires
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Macro Usage Reporting Capabilities Non planifiée29 votes 20 commentaires
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Edit internal notes Non planifiée23 votes 19 commentaires
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Business Hours: Half-Day Holidays & Holiday Repetition Non planifiée19 votes 19 commentaires
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Improved search for deleted tickets Non planifiée10 votes 14 commentaires
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Dynamic Content Search Bar Non planifiée22 votes 13 commentaires
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Setting requester with a macro Non planifiée19 votes 13 commentaires
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Reopening Closed and/or Archived Tickets Non planifiée12 votes 13 commentaires
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Allow Agents to Complete Satisfaction Surveys Non planifiée3 votes 11 commentaires
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Feature request: Edit/delete a comment on a ticket Non planifiée11 votes 11 commentaires
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CSAT Customization Non planifiée7 votes 9 commentaires
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SLA Placeholder Non planifiée8 votes 8 commentaires
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Advanced Features for Customers and Organization views Non planifiée5 votes 7 commentaires
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Additional Text Align Options in Agent replies (Centre/right align) Non planifiée4 votes 6 commentaires
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Feature Request: Add "Share Ticket" as an available action for Macros Non planifiée1 vote 4 commentaires
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Support ticket rating based on a numeric scale Non planifiée5 votes 4 commentaires
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Multiple schedules for non-Enterprise plans Non planifiée1 vote 2 commentaires
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role configuration about rights to modify end user data Non planifiée0 votes 1 commentaire
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Adjust permissions to Macros under Professional plan Non planifiée0 votes 1 commentaire
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Lao Language Integration Non planifiée0 votes 1 commentaire
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New Agent Workspace - formatting Non planifiée2 votes 1 commentaire