Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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SLA policy based on Status of ticket Planifiée6 votes 1 commentaire
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Using Automations Or Triggers To Delete Tickets Planifiée16 votes 21 commentaires
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Do a search from within a View and keep that search limited to the tickets within that View Planifiée11 votes 5 commentaires
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Feature Request: Add trigger / automation support for adding Social Channels as Conditions Planifiée1 vote 1 commentaire
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Disable the Default Organisations Feature Planifiée4 votes 7 commentaires
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Triggers and automations on Whatsapp Planifiée12 votes 24 commentaires
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feature request: cc function on side conversations Planifiée16 votes 13 commentaires
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Change the order of the comments as an agent when viewing a ticket Planifiée85 votes 112 commentaires
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Prioritisation for Skills in Skills Based Routing Planifiée4 votes 5 commentaires
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Unrestricted File Upload Vulnerability Planifiée1 vote 10 commentaires
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View on Followers Planifiée8 votes 6 commentaires
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Adding Fields To Views Planifiée9 votes 7 commentaires
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Feedback: Pathfinder Planifiée15 votes 17 commentaires
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Use Followers as VIEW parameter conditions Planifiée93 votes 52 commentaires
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Business hours intervals Planifiée2 votes 2 commentaires
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Feature Request - Ability to edit closed tickets Planifiée146 votes 125 commentaires
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Multi-select in user profiles & organizations Planifiée34 votes 34 commentaires
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Mobile App Side Conversations Planifiée21 votes 34 commentaires
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Restricting tickets visibility to Brand Planifiée50 votes 45 commentaires
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Functionality to pause an SLA Planifiée38 votes 54 commentaires
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Customize search results columns Planifiée126 votes 104 commentaires
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Does Zendesk Support OpenID Connect? Planifiée9 votes 39 commentaires
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Reporting - Skipped tickets within the "play-mode" Planifiée77 votes 42 commentaires
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Prioritize Bounced Email Notification Planifiée103 votes 73 commentaires
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SLA based on internal notes Planifiée44 votes 38 commentaires
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SMTP Email delivery method Planifiée53 votes 53 commentaires
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SLA Alerting in Minutes Planifiée67 votes 80 commentaires
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How to view a list of all Organizations, with the Organization fields as the columns? Planifiée17 votes 35 commentaires
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Ability to merge organizations Planifiée195 votes 204 commentaires
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Planifiée19 votes 54 commentaires