Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Agent Workspace Feedback Planifiée22 votes 15 commentaires
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Reverse Chronological order to Agent Workspace please Planifiée5 votes 2 commentaires
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Customer satisfaction customization Planifiée18 votes 28 commentaires
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CSAT Customization Planifiée8 votes 10 commentaires
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Allowing end users to see On-Hold Planifiée5 votes 16 commentaires
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Restricting internal notes visibility to a particular group / role / brand Planifiée0 votes 5 commentaires
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SLA Alerting in Minutes Planifiée69 votes 80 commentaires
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Granular Permission for Agent Actions on End Users.... STILL NOT A THING? Planifiée0 votes 1 commentaire
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Please change the ticket view to newest reply on top and the reply to (internal and external) on top Planifiée4 votes 4 commentaires
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Use Followers as VIEW parameter conditions Planifiée93 votes 52 commentaires
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Prioritisation for Skills in Skills Based Routing Planifiée4 votes 5 commentaires
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Please revert the change to the email thread order Planifiée9 votes 8 commentaires
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SLA policy based on Status of ticket Planifiée6 votes 1 commentaire
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SLAs should work properly with social messaging and Talk lines! Planifiée4 votes 5 commentaires
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Disable the Default Organisations Feature Planifiée4 votes 7 commentaires
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Triggers and automations on Whatsapp Planifiée12 votes 24 commentaires
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Mobile App Side Conversations Planifiée21 votes 34 commentaires
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WhatsApp Automatic Satisfaction Survey Planifiée1 vote 9 commentaires
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Functionality to pause an SLA Planifiée38 votes 54 commentaires
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feature request: cc function on side conversations Planifiée16 votes 13 commentaires
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Do a search from within a View and keep that search limited to the tickets within that View Planifiée11 votes 5 commentaires
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How to view a list of all Organizations, with the Organization fields as the columns? Planifiée17 votes 35 commentaires
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Planifiée19 votes 54 commentaires
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Unrestricted File Upload Vulnerability Planifiée2 votes 10 commentaires
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identify from which social media account does the ticket was created if it's all listed under 1 brand Planifiée1 vote 1 commentaire
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View on Followers Planifiée8 votes 6 commentaires
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Adding Fields To Views Planifiée9 votes 7 commentaires
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Business hours intervals Planifiée2 votes 2 commentaires
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Feedback: Pathfinder Planifiée15 votes 17 commentaires
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Feature Request: Add trigger / automation support for adding Social Channels as Conditions Planifiée1 vote 1 commentaire