Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Dashboard "Updates to your tickets" mark checked52 votes 62 commentaires
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Attach multiple Zendesk domains to one Jira Non planifiée37 votes 59 commentaires
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Expand Dynamic Content to Macro Titles Terminée25 votes 26 commentaires
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New Ticket Desktop Notification142 votes 112 commentaires
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Trigger Received At Terminée42 votes 34 commentaires
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Audit Logs53 votes 75 commentaires
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Agents should be able to submit CSAT surveys too Non planifiée22 votes 37 commentaires
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Ability to print ticket without internal note/comment41 votes 42 commentaires
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Notify agent if requester email is bounced or rejected85 votes 65 commentaires
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Ability to prohibit merging of tickets across organizations52 votes 51 commentaires
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Zendesk query - draft messages25 votes 39 commentaires
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Erase tags59 votes 53 commentaires
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JIRA integration supports attachments64 votes 70 commentaires
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Comment on comments in Facebook threads Répondu64 votes 62 commentaires
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Stopping the reopening tickets by a ' Thank you ' response.67 votes 68 commentaires
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Admin tool request: List of suspended users Terminée79 votes 74 commentaires
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Allow a trigger to post comment updates Non planifiée109 votes 55 commentaires
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Ticket export tool for End-users (Export tickets by organization)71 votes 92 commentaires
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views should include the condition "subject"89 votes 50 commentaires
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[Closed for comments] Customization of the dashboard Non planifiée265 votes 203 commentaires
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Allow end users to update fields after ticket is created57 votes 47 commentaires
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Random Satisfaction Surveys - Set Sampling Rate Non planifiée43 votes 90 commentaires
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Preserve Group and Assignee for user-generated follow-up tickets92 votes 103 commentaires
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Add 'Remove cc' trigger/automation action147 votes 186 commentaires
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Ability to merge organizations Non planifiée189 votes 196 commentaires
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Customize Status Field Values Terminée163 votes 152 commentaires
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Planifiée18 votes 54 commentaires
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Add end-user as CC via Trigger or Automation Non planifiée477 votes 514 commentaires
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Round Robin assignment Planifiée84 votes 136 commentaires
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[Closed for comments] Add or Edit Tags on Closed tickets340 votes 260 commentaires