Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Épinglée0 votes 0 commentaires
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Product Feedback + Feature Request Post Template Épinglée0 votes 0 commentaires
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Draft mode in composer - We want your feedback :) Épinglée-6 votes 30 commentaires
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Announcing Composer resize persistence - We need your feedback :) Épinglée0 votes 4 commentaires
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Triggers & Automations - We want your feedback! Épinglée En avant7 votes 33 commentaires
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Announcing Macros keyboard shortcut - We need your feedback :) Épinglée2 votes 19 commentaires
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Service Level Agreements - please share your feedback! Épinglée3 votes 32 commentaires
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Add end-user as CC via Trigger or Automation Non planifiée481 votes 515 commentaires
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[Closed for comments] Add or Edit Tags on Closed tickets341 votes 260 commentaires
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Ability to merge organizations Planifiée195 votes 204 commentaires
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[Closed for comments] Customization of the dashboard Non planifiée266 votes 203 commentaires
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Add 'Remove cc' trigger/automation action147 votes 186 commentaires
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Customize Status Field Values Terminée163 votes 152 commentaires
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Views limitation Terminée129 votes 137 commentaires
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Round Robin assignment Terminée86 votes 136 commentaires
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Feature Request - Ability to edit closed tickets Planifiée146 votes 126 commentaires
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Change the order of the comments as an agent when viewing a ticket Planifiée86 votes 116 commentaires
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New Ticket Desktop Notification143 votes 112 commentaires
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Preserve Group and Assignee for user-generated follow-up tickets98 votes 106 commentaires
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Customize search results columns Planifiée126 votes 104 commentaires
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Automatic Refresh in Views114 votes 103 commentaires
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Ticket export tool for End-users (Export tickets by organization)76 votes 97 commentaires
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Ability to forward emails into an existing ticket57 votes 91 commentaires
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Change text colour in Ticket editor Terminée59 votes 90 commentaires
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Random Satisfaction Surveys - Set Sampling Rate Non planifiée43 votes 90 commentaires
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Add categories (subviews, dropdown view) function to Views150 votes 83 commentaires
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Restriction on individual tickets or groups Terminée88 votes 82 commentaires
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SLA Alerting in Minutes Planifiée67 votes 80 commentaires
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Audit Logs53 votes 77 commentaires
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Disable / Un-check 'Create follow-up' option57 votes 75 commentaires