Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Announcing Macros keyboard shortcut - We need your feedback :) Épinglée1 vote 17 commentaires
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Announcing redesigned @mentions in composer - We need your feedback :) Épinglée4 votes 10 commentaires
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Product Feedback Post Template Épinglée1 vote 0 commentaires
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Product feedback guidelines & how to write a good feedback post Épinglée0 votes 0 commentaires
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Service Level Agreements - please share your feedback! Épinglée En avant1 vote 29 commentaires
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Triggers and Automations - please share your feedback. Épinglée En avant0 votes 18 commentaires
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Add end-user as CC via Trigger or Automation471 votes 510 commentaires
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[Closed for comments] Add or Edit Tags on Closed tickets336 votes 260 commentaires
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[Closed for comments] Customization of the dashboard Non planifiée265 votes 203 commentaires
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Ability to merge organizations Non planifiée186 votes 196 commentaires
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Add 'Remove cc' trigger/automation action145 votes 186 commentaires
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Customize Status Field Values Terminée163 votes 152 commentaires
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Round Robin assignment Planifiée83 votes 134 commentaires
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New Ticket Desktop Notification142 votes 112 commentaires
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Preserve Group and Assignee for user-generated follow-up tickets89 votes 102 commentaires
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Customize search results columns117 votes 98 commentaires
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Views limitation Planifiée104 votes 97 commentaires
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Change text colour in Ticket editor Terminée59 votes 90 commentaires
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Feature Request - Ability to edit closed tickets112 votes 89 commentaires
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Random Satisfaction Surveys - Set Sampling Rate Non planifiée41 votes 89 commentaires
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Ticket export tool for End-users (Export tickets by organization)67 votes 85 commentaires
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Ability to forward emails into an existing ticket52 votes 83 commentaires
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Restriction on individual tickets or groups Terminée88 votes 82 commentaires
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Automatic Refresh in Views94 votes 77 commentaires
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Admin tool request: List of suspended users Terminée79 votes 74 commentaires
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Audit Logs52 votes 71 commentaires
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JIRA integration supports attachments62 votes 70 commentaires
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Change the order of the comments as an agent when viewing a ticket57 votes 69 commentaires
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SLA Alerting in Minutes Planifiée62 votes 69 commentaires
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Disable / Un-check 'Create follow-up' option53 votes 68 commentaires