Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Épinglée0 votes 0 commentaires
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Product Feedback + Feature Request Post Template Épinglée0 votes 0 commentaires
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Draft mode in composer - We want your feedback :) Épinglée-6 votes 30 commentaires
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Announcing Composer resize persistence - We need your feedback :) Épinglée0 votes 4 commentaires
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Triggers & Automations - We want your feedback! Épinglée En avant7 votes 33 commentaires
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Announcing Macros keyboard shortcut - We need your feedback :) Épinglée2 votes 19 commentaires
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Service Level Agreements - please share your feedback! Épinglée3 votes 32 commentaires
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Add end-user as CC via Trigger or Automation Non planifiée481 votes 516 commentaires
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[Closed for comments] Add or Edit Tags on Closed tickets341 votes 260 commentaires
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[Closed for comments] Customization of the dashboard Non planifiée266 votes 203 commentaires
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Ability to merge organizations Planifiée195 votes 205 commentaires
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Feature Request: Triggers - Action: Add Internal Note as a trigger action Non planifiée176 votes 59 commentaires
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Customize Status Field Values Terminée163 votes 152 commentaires
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Add categories (subviews, dropdown view) function to Views150 votes 83 commentaires
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Feature Request - Ability to edit closed tickets Planifiée147 votes 126 commentaires
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Add 'Remove cc' trigger/automation action147 votes 186 commentaires
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New Ticket Desktop Notification143 votes 112 commentaires
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I should be able to create a view for the tickets I'm CC'd on131 votes 70 commentaires
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Views limitation Terminée129 votes 137 commentaires
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Customize search results columns Planifiée126 votes 104 commentaires
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Add formatting (rich text editor) to dynamic content Non planifiée118 votes 36 commentaires
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Automatic Refresh in Views114 votes 103 commentaires
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Show ticket title in tab, not requester name111 votes 67 commentaires
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Allow a trigger to post comment updates Non planifiée110 votes 55 commentaires
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Prioritize Bounced Email Notification Planifiée103 votes 73 commentaires
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"Requester can see this comment" default setting98 votes 70 commentaires
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Preserve Group and Assignee for user-generated follow-up tickets98 votes 106 commentaires
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Use Followers as VIEW parameter conditions Planifiée93 votes 52 commentaires
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Notify agent if requester email is bounced or rejected90 votes 72 commentaires
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views should include the condition "subject"89 votes 50 commentaires