Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Comment on comments in Facebook threads Répondu66 votes 62 commentaires
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Support: Restrict Attachments by File Type Répondu31 votes 39 commentaires
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Allow editing of "Your email address" text description on "Submit a request" Répondu1 vote 30 commentaires
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2-Factor authentication for Enduser Répondu15 votes 22 commentaires
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Adding non-agent CC in Macros Répondu43 votes 22 commentaires
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Embedding hyperlinks in dynamic content Répondu41 votes 17 commentaires
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Allow requestors to add emails to be CC'd on their support form request Répondu2 votes 15 commentaires
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Option to assume as an agent Répondu3 votes 15 commentaires
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Zendesk's New Interface (Agent Workspace): Internal Note vs Public Reply Répondu30 votes 14 commentaires
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Warm Transfer Chats in Agent Workspace Répondu9 votes 10 commentaires
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Unable to send Email addresses with accented characters Répondu6 votes 9 commentaires
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How can I open a ticket with zendesk support? Répondu0 votes 8 commentaires
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Limited functionality for bulleted and number lists in Support Répondu6 votes 8 commentaires
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티켓 해결 시 종료가 넘어가는 시간을 늘려주세요. Répondu0 votes 7 commentaires
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Automatic merging tickets Répondu6 votes 7 commentaires
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Zendesk / Google Chat / Slack? Répondu0 votes 6 commentaires
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CC Functionality & Notifications Répondu0 votes 6 commentaires
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Support chat bubble unnecessary and poorly placed Répondu2 votes 6 commentaires
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Links created when text has number sign Répondu2 votes 5 commentaires
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Click tab to copy ticket ID Répondu6 votes 5 commentaires
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Slack Integration Endpoint API Target Failures Répondu1 vote 5 commentaires
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Bump Bump Solve Issue Répondu0 votes 4 commentaires
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Audit Logs need to be viewable in local time Répondu2 votes 4 commentaires
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Mark Organizations upon creation Répondu0 votes 3 commentaires
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Comment Order for end users Répondu1 vote 3 commentaires
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Repeating Field Répondu0 votes 3 commentaires
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My internal notes are showing up as public replies and nobody at Zendesk is able to help me Répondu0 votes 3 commentaires
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View All Tickets For a Customer Without Clicking Profile Répondu1 vote 3 commentaires
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Tagging based on Satisfaction comments Répondu0 votes 3 commentaires
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Instagram DMs as Tickets instead of Chats Répondu5 votes 3 commentaires