Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Comment on comments in Facebook threads Répondu64 votes 62 commentaires
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Adding non-agent CC in Macros Répondu41 votes 21 commentaires
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Embedding hyperlinks in dynamic content Répondu37 votes 17 commentaires
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Zendesk's New Interface (Agent Workspace): Internal Note vs Public Reply Répondu29 votes 14 commentaires
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Support: Restrict Attachments by File Type Répondu29 votes 38 commentaires
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New Agent Workspace - Public / Private Répondu14 votes 3 commentaires
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2-Factor authentication for Enduser Répondu12 votes 19 commentaires
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Warm Transfer Chats in Agent Workspace Répondu8 votes 9 commentaires
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Click tab to copy ticket ID Répondu6 votes 5 commentaires
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Instagram DMs as Tickets instead of Chats Répondu5 votes 3 commentaires
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Unable to send Email addresses with accented characters Répondu5 votes 7 commentaires
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Automatic merging tickets Répondu5 votes 7 commentaires
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Limited functionality for bulleted and number lists in Support Répondu4 votes 8 commentaires
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Internal/public notes edit Répondu3 votes 1 commentaire
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Links created when text has number sign Répondu2 votes 5 commentaires
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Allow requestors to add emails to be CC'd on their support form request Répondu2 votes 15 commentaires
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Support chat bubble unnecessary and poorly placed Répondu2 votes 6 commentaires
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Option to assume as an agent Répondu2 votes 13 commentaires
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Audit Logs need to be viewable in local time Répondu2 votes 4 commentaires
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Please stop exposing API keys to all admins in webhooks pages [Update: It's a different key!] Répondu1 vote 2 commentaires
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More audit log filters Répondu1 vote 2 commentaires
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Text Input Field Répondu1 vote 2 commentaires
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View All Tickets For a Customer Without Clicking Profile Répondu1 vote 3 commentaires
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Unmerging users Répondu1 vote 1 commentaire
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CSAT Reviews Répondu1 vote 2 commentaires
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Need Image and hyperlink Support for Slack-Zendesk Integration Répondu1 vote 2 commentaires
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Feature Request: Disable reply from customer Répondu1 vote 3 commentaires
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Slack Integration Endpoint API Target Failures Répondu1 vote 5 commentaires
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Follow up Message in Whatsapp Messaging Répondu1 vote 1 commentaire
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Hide the dialog box when 2-Factor authentication Répondu1 vote 2 commentaires