Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Column size for SLA in views Terminée0 votes 4 commentaires
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Side Conversation Redaction Permission Terminée3 votes 5 commentaires
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Need for Custom Headers in Webhooks Terminée2 votes 0 commentaires
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Agent Workspace Composer Resize Saving Terminée3 votes 2 commentaires
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Please give us a way to fully disable the "Phishing Risk" feature. Terminée5 votes 5 commentaires
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Macros are no longer listed in custom order (drop down currently is in alphabetical) Terminée3 votes 9 commentaires
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Attached images stopped working Terminée0 votes 1 commentaire
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Feature to Copy Previews of Macros as an HTML text Terminée0 votes 2 commentaires
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Remove Background Color When Pasting from Internal Notes Terminée2 votes 2 commentaires
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Agent Signature Missing Empty Line in User Interface -> User Email has Empty Line Terminée0 votes 1 commentaire
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Paste Plain Text in Agent Workspace Terminée1 vote 4 commentaires
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Not able to view email content Terminée0 votes 3 commentaires
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Feedback on the new feature for retaining the background colour of copied text Terminée1 vote 3 commentaires
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Ability to customize or mimic the support ticket statuses Help Center users Terminée2 votes 3 commentaires
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Reply-to banner not appearing when From emails do not exist in records Terminée1 vote 2 commentaires
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Separate Permissions for Deleting and Redacting Tickets Terminée12 votes 7 commentaires
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File Upload Glitch Terminée0 votes 1 commentaire
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Zendesk Agent workspace seeing who is cced Terminée4 votes 2 commentaires
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Hyperlinks are being replaced with incorrect URLs Terminée0 votes 7 commentaires
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Accessibility Issue: Agents Cannot Copy Attached Files As Links Terminée4 votes 2 commentaires
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Conversation focus in Agent Workspace when Opening ticket Terminée2 votes 1 commentaire
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Outgoing emails and showing who is CC'd/BCC'd in Agent Workspace Terminée11 votes 3 commentaires
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New Agent Workspace - recipients of emails not visible Terminée6 votes 3 commentaires
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CSAT survey default to "Bad" Terminée7 votes 18 commentaires
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Copy keyboard shortcut with Dvoark keyboard broke after recent update to ZD Terminée1 vote 2 commentaires
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Inserting sentences set by macro between sentences Terminée0 votes 2 commentaires
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Raw Markdown support in Agent workspace Terminée5 votes 21 commentaires
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Feature Request - Inserting macros at the text cursor position Terminée6 votes 5 commentaires
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Command + Delete (Mac) behaviour in emails and chat Terminée0 votes 1 commentaire
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Forwarded emails that had a CC needs to include the CCs Terminée0 votes 1 commentaire