Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Customize Status Field Values Terminée163 votes 152 commentaires
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Views limitation Terminée129 votes 137 commentaires
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Round Robin assignment Terminée86 votes 136 commentaires
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Change text colour in Ticket editor Terminée59 votes 90 commentaires
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Restriction on individual tickets or groups Terminée88 votes 82 commentaires
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Admin tool request: List of suspended users Terminée80 votes 74 commentaires
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Side Conversations - Microsoft Teams Integration Terminée48 votes 44 commentaires
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Passing API Header in HTTP Target Terminée20 votes 37 commentaires
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Social Messaging - First Reply Time SLA (missing) Terminée16 votes 35 commentaires
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Trigger Received At Terminée42 votes 34 commentaires
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Role Permissions for Groups and Organizations Terminée31 votes 30 commentaires
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Expand Dynamic Content to Macro Titles Terminée26 votes 26 commentaires
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CCs and followers – Tickets replied to by a CC get no SLA Terminée11 votes 23 commentaires
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Raw Markdown support in Agent workspace Terminée5 votes 21 commentaires
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Agent Workspace Issues Terminée10 votes 21 commentaires
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SLA full resolution time and impending breach color change. Terminée14 votes 21 commentaires
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Do NOT Truncate Comments Without Warning Terminée35 votes 21 commentaires
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Feature request: Webhooks Terminée10 votes 21 commentaires
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CSAT survey default to "Bad" Terminée7 votes 18 commentaires
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Redaction and attachment deletion for side conversations Terminée14 votes 18 commentaires
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Allow admins to view agent macros Terminée25 votes 18 commentaires
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Inline Macros Terminée16 votes 17 commentaires
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Bring back quick assign to Agent Workspace Terminée39 votes 16 commentaires
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Private Groups (Support) - Access to Suspended Tickets view Terminée8 votes 15 commentaires
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Control + backspace Terminée4 votes 15 commentaires
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Macros - Edit multiple groups without Global Access Terminée9 votes 14 commentaires
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Customization of the context panel Terminée7 votes 10 commentaires
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Allow light agents to make public comments on their requested tickets Terminée17 votes 10 commentaires
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Ticket filtering and sorting Terminée12 votes 10 commentaires
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Macros are no longer listed in custom order (drop down currently is in alphabetical) Terminée3 votes 9 commentaires