Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Social Messaging - First Reply Time SLA (missing) Terminée16 votes 35 commentaires
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Views limitation Terminée129 votes 137 commentaires
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More Views shown on the UI Terminée7 votes 3 commentaires
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Macros - Edit multiple groups without Global Access Terminée9 votes 14 commentaires
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Ticket filtering and sorting Terminée12 votes 10 commentaires
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Allow admins to view agent macros Terminée25 votes 18 commentaires
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Product feedback: access to suspended tickets Terminée3 votes 7 commentaires
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Private Groups (Support) - Access to Suspended Tickets view Terminée8 votes 15 commentaires
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Allow light agents to make public comments on their requested tickets Terminée17 votes 10 commentaires
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Attached images stopped working Terminée0 votes 1 commentaire
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Round Robin assignment Terminée86 votes 136 commentaires
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How to define what information is shown on the customer context side bar on a ticket? Terminée0 votes 5 commentaires
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SLA full resolution time and impending breach color change. Terminée14 votes 21 commentaires
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Customization of the context panel Terminée7 votes 10 commentaires
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Remove Background Color When Pasting from Internal Notes Terminée2 votes 3 commentaires
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CSAT survey default to "Bad" Terminée7 votes 18 commentaires
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New agent workspace, save reply re-sizing Terminée6 votes 9 commentaires
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Agent Workspace Issues Terminée10 votes 21 commentaires
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Raw Markdown support in Agent workspace Terminée5 votes 21 commentaires
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Redaction and attachment deletion for side conversations Terminée14 votes 18 commentaires
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Side Conversations - add redact option Terminée12 votes 3 commentaires
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Passing API Header in HTTP Target Terminée20 votes 37 commentaires
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Role Permissions for Groups and Organizations Terminée31 votes 30 commentaires
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Trigger Received At Terminée42 votes 34 commentaires
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Column size for SLA in views Terminée0 votes 4 commentaires
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Side Conversation Redaction Permission Terminée3 votes 5 commentaires
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Agent Workspace Composer Resize Saving Terminée3 votes 2 commentaires
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Change colors/banner of SandBox account. Terminée2 votes 5 commentaires
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Macros are no longer listed in custom order (drop down currently is in alphabetical) Terminée3 votes 9 commentaires
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Agent Workspace - add Grammarly support Terminée3 votes 7 commentaires