Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Customize Status Field Values Terminée163 votes 152 commentaires
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Restriction on individual tickets or groups Terminée88 votes 82 commentaires
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Admin tool request: List of suspended users Terminée79 votes 74 commentaires
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Change text colour in Ticket editor Terminée59 votes 90 commentaires
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Side Conversations - Microsoft Teams Integration Terminée48 votes 44 commentaires
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Trigger Received At Terminée42 votes 34 commentaires
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Bring back quick assign to Agent Workspace Terminée39 votes 16 commentaires
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Do NOT Truncate Comments Without Warning Terminée35 votes 21 commentaires
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Role Permissions for Groups and Organizations Terminée31 votes 30 commentaires
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Agent Workspace - Open at top of latest comment Terminée27 votes 8 commentaires
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Expand Dynamic Content to Macro Titles Terminée25 votes 26 commentaires
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Passing API Header in HTTP Target Terminée20 votes 37 commentaires
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Inline Macros Terminée16 votes 17 commentaires
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Redaction and attachment deletion for side conversations Terminée14 votes 18 commentaires
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Separate Permissions for Deleting and Redacting Tickets Terminée12 votes 7 commentaires
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Side Conversations - add redact option Terminée12 votes 3 commentaires
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Outgoing emails and showing who is CC'd/BCC'd in Agent Workspace Terminée11 votes 3 commentaires
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CCs and followers – Tickets replied to by a CC get no SLA Terminée11 votes 23 commentaires
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Audit Logs for End-User Field Changes Terminée11 votes 7 commentaires
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Agent Workspace Issues Terminée10 votes 21 commentaires
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Feature request: Webhooks Terminée10 votes 21 commentaires
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New agent workspace, Long emails / signatures Terminée9 votes 4 commentaires
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Macros - Edit multiple groups without Global Access Terminée9 votes 12 commentaires
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GDPR - Ticket Redaction on closed tickets Terminée8 votes 3 commentaires
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Overwhelmed by noise in audit log Terminée7 votes 6 commentaires
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New Agent Workspace - recipients of emails not visible Terminée6 votes 3 commentaires
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Feature Request - Inserting macros at the text cursor position Terminée6 votes 5 commentaires
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New agent workspace, save reply re-sizing Terminée6 votes 9 commentaires
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Please give us a way to fully disable the "Phishing Risk" feature. Terminée5 votes 5 commentaires
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Raw Markdown support in Agent workspace Terminée5 votes 21 commentaires