Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Multiple schedules for non-Enterprise plans Non planifiée1 vote 2 commentaires
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role configuration about rights to modify end user data Non planifiée0 votes 1 commentaire
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Adjust permissions to Macros under Professional plan Non planifiée0 votes 1 commentaire
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Feature Request: Add "Share Ticket" as an available action for Macros Non planifiée1 vote 4 commentaires
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Lao Language Integration Non planifiée0 votes 1 commentaire
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New Agent Workspace - formatting Non planifiée2 votes 1 commentaire
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Advanced Features for Customers and Organization views Non planifiée5 votes 7 commentaires
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Option to Remove Email from User Profile Non planifiée5 votes 21 commentaires
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automate refresh Non planifiée3 votes 16 commentaires
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Additional Text Align Options in Agent replies (Centre/right align) Non planifiée4 votes 6 commentaires
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Dynamic Content Search Bar Non planifiée24 votes 15 commentaires
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Allow Agents to Complete Satisfaction Surveys Non planifiée3 votes 11 commentaires
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SLA Placeholder Non planifiée10 votes 8 commentaires
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Automatic Refresh in Views Non planifiée119 votes 109 commentaires
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Allow admins to delete satisfaction ratings Non planifiée26 votes 54 commentaires
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Feature request: Edit/delete a comment on a ticket Non planifiée14 votes 12 commentaires
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Setting requester with a macro Non planifiée23 votes 15 commentaires
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Add formatting (rich text editor) to dynamic content Non planifiée118 votes 36 commentaires
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Edit internal notes Non planifiée25 votes 19 commentaires
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Support ticket rating based on a numeric scale Non planifiée5 votes 4 commentaires
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Customer Effort Score in Zendesk Non planifiée83 votes 32 commentaires
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Reopening Closed and/or Archived Tickets Non planifiée13 votes 13 commentaires
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Improved search for deleted tickets Non planifiée11 votes 16 commentaires
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Business Hours: Half-Day Holidays & Holiday Repetition Non planifiée20 votes 19 commentaires
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Macro Usage Reporting Capabilities Non planifiée31 votes 20 commentaires
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Zendesk Search should look into attachments Non planifiée29 votes 44 commentaires
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Hide customer satisfaction results from agents view Non planifiée31 votes 23 commentaires
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dark theme Non planifiée91 votes 42 commentaires
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Need a placeholder for satisfaction reason Non planifiée37 votes 29 commentaires
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Feature Request: Triggers - Action: Add Internal Note as a trigger action Non planifiée182 votes 59 commentaires