Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Feature Request: Add "Share Ticket" as an available action for Macros Non planifiée1 vote 4 commentaires
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Lao Language Integration Non planifiée0 votes 1 commentaire
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New Agent Workspace - formatting Non planifiée2 votes 1 commentaire
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Allow Agents to Complete Satisfaction Surveys Non planifiée3 votes 10 commentaires
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CSAT Customization Non planifiée4 votes 7 commentaires
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Allow admins to delete satisfaction ratings Non planifiée22 votes 41 commentaires
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Feature request: Edit/delete a comment on a ticket Non planifiée8 votes 10 commentaires
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Add formatting (rich text editor) to dynamic content Non planifiée99 votes 31 commentaires
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Edit internal notes Non planifiée19 votes 18 commentaires
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Support ticket rating based on a numeric scale Non planifiée5 votes 4 commentaires
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Customer Effort Score in Zendesk Non planifiée81 votes 31 commentaires
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Reopening Closed and/or Archived Tickets Non planifiée12 votes 13 commentaires
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Business Hours: Quarter-Hour Steps, Half-Day Holidays & Holiday Repetition Non planifiée17 votes 17 commentaires
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Macro Usage Reporting Capabilities Non planifiée28 votes 18 commentaires
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Customer satisfaction customization Non planifiée17 votes 27 commentaires
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Hide customer satisfaction results from agents view Non planifiée29 votes 22 commentaires
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dark theme Non planifiée84 votes 42 commentaires
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Need a placeholder for satisfaction reason Non planifiée32 votes 27 commentaires
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Feature Request: Triggers - Action: Add Internal Note as a trigger action Non planifiée157 votes 59 commentaires
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Attach multiple Zendesk domains to one Jira Non planifiée37 votes 57 commentaires
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Agents should be able to submit CSAT surveys too Non planifiée22 votes 37 commentaires
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Allow a trigger to post comment updates Non planifiée109 votes 55 commentaires
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[Closed for comments] Customization of the dashboard Non planifiée265 votes 203 commentaires
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Random Satisfaction Surveys - Set Sampling Rate Non planifiée42 votes 89 commentaires
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Ability to merge organizations Non planifiée187 votes 196 commentaires