Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Add end-user as CC via Trigger or Automation Non planifiée477 votes 514 commentaires
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[Closed for comments] Customization of the dashboard Non planifiée265 votes 203 commentaires
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Ability to merge organizations Non planifiée192 votes 196 commentaires
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Feature Request: Triggers - Action: Add Internal Note as a trigger action Non planifiée164 votes 59 commentaires
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Allow a trigger to post comment updates Non planifiée109 votes 55 commentaires
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Add formatting (rich text editor) to dynamic content Non planifiée106 votes 33 commentaires
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dark theme Non planifiée85 votes 42 commentaires
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Customer Effort Score in Zendesk Non planifiée82 votes 31 commentaires
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Random Satisfaction Surveys - Set Sampling Rate Non planifiée43 votes 90 commentaires
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Attach multiple Zendesk domains to one Jira Non planifiée37 votes 61 commentaires
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Need a placeholder for satisfaction reason Non planifiée34 votes 27 commentaires
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Macro Usage Reporting Capabilities Non planifiée29 votes 20 commentaires
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Hide customer satisfaction results from agents view Non planifiée29 votes 23 commentaires
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Zendesk Search should look into attachments Non planifiée27 votes 33 commentaires
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Allow admins to delete satisfaction ratings Non planifiée22 votes 43 commentaires
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Edit internal notes Non planifiée22 votes 19 commentaires
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Agents should be able to submit CSAT surveys too Non planifiée22 votes 37 commentaires
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Business Hours: Half-Day Holidays & Holiday Repetition Non planifiée19 votes 19 commentaires
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Setting requester with a macro Non planifiée18 votes 11 commentaires
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Customer satisfaction customization Non planifiée18 votes 27 commentaires
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Reopening Closed and/or Archived Tickets Non planifiée12 votes 13 commentaires
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Feature request: Edit/delete a comment on a ticket Non planifiée10 votes 10 commentaires
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SLA Placeholder Non planifiée7 votes 8 commentaires
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Advanced Features for Customers and Organization views Non planifiée5 votes 7 commentaires
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Option to Remove Email from User Profile Non planifiée5 votes 16 commentaires
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Support ticket rating based on a numeric scale Non planifiée5 votes 4 commentaires
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Additional Text Align Options in Agent replies (Centre/right align) Non planifiée4 votes 5 commentaires
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CSAT Customization Non planifiée4 votes 8 commentaires
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Allow Agents to Complete Satisfaction Surveys Non planifiée3 votes 10 commentaires
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New Agent Workspace - formatting Non planifiée2 votes 1 commentaire