Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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More customization for Group SLAs Planifiée0 votes 2 commentaires
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Granular Permission for Agent Actions on End Users.... STILL NOT A THING? Planifiée0 votes 1 commentaire
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Please change the ticket view to newest reply on top and the reply to (internal and external) on top Planifiée4 votes 4 commentaires
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Restricting internal notes visibility to a particular group / role / brand Planifiée0 votes 5 commentaires
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Ticket interface messages shown at the bottom instead of the top Planifiée2 votes 3 commentaires
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Delete Closed tickets? Planifiée6 votes 24 commentaires
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Agent Workspace Issue Planifiée5 votes 12 commentaires
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Enable Focus Mode in Omnichannel (Or fix the functionality outside omnichannel) Planifiée7 votes 10 commentaires
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Please revert the change to the email thread order Planifiée9 votes 8 commentaires
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Agent workspace : Switch "Reply field" and "Request filed" (up/down) like when the workspace is disabled Planifiée3 votes 4 commentaires
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SLAs should work properly with social messaging and Talk lines! Planifiée4 votes 5 commentaires
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New Agent Workspace and impact on readability and health (posture/neck issues) Planifiée4 votes 2 commentaires
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Allowing end users to see On-Hold Planifiée5 votes 16 commentaires
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Reverse Chronological order to Agent Workspace please Planifiée5 votes 2 commentaires
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Agent Workspace Feedback Planifiée22 votes 15 commentaires
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Agent's interface. Planifiée0 votes 3 commentaires
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identify from which social media account does the ticket was created if it's all listed under 1 brand Planifiée1 vote 1 commentaire
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Customizing Home Dashboard Planifiée36 votes 30 commentaires
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WhatsApp Automatic Satisfaction Survey Planifiée1 vote 9 commentaires
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WhatsApp SLAs Planifiée4 votes 18 commentaires
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SLA for agent-created tickets Planifiée23 votes 31 commentaires
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SLA policy based on Status of ticket Planifiée6 votes 1 commentaire
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CSAT Customization Planifiée8 votes 10 commentaires
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Using Automations Or Triggers To Delete Tickets Planifiée18 votes 40 commentaires
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Do a search from within a View and keep that search limited to the tickets within that View Planifiée11 votes 5 commentaires
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Feature Request: Add trigger / automation support for adding Social Channels as Conditions Planifiée1 vote 1 commentaire
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Disable the Default Organisations Feature Planifiée4 votes 7 commentaires
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Triggers and automations on Whatsapp Planifiée12 votes 24 commentaires
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feature request: cc function on side conversations Planifiée16 votes 13 commentaires
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Change the order of the comments as an agent when viewing a ticket Planifiée89 votes 125 commentaires