Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
-
Ability to merge organizations Planifiée195 votes 204 commentaires
-
Feature Request - Ability to edit closed tickets Planifiée146 votes 126 commentaires
-
Change the order of the comments as an agent when viewing a ticket Planifiée86 votes 116 commentaires
-
Customize search results columns Planifiée126 votes 104 commentaires
-
SLA Alerting in Minutes Planifiée67 votes 80 commentaires
-
Prioritize Bounced Email Notification Planifiée103 votes 73 commentaires
-
Functionality to pause an SLA Planifiée38 votes 54 commentaires
-
Can we keep the ticket's status as NEW after assignment until Agent manually updates? Planifiée19 votes 54 commentaires
-
SMTP Email delivery method Planifiée53 votes 53 commentaires
-
Use Followers as VIEW parameter conditions Planifiée93 votes 52 commentaires
-
Restricting tickets visibility to Brand Planifiée50 votes 45 commentaires
-
Reporting - Skipped tickets within the "play-mode" Planifiée77 votes 42 commentaires
-
Does Zendesk Support OpenID Connect? Planifiée9 votes 39 commentaires
-
SLA based on internal notes Planifiée44 votes 38 commentaires
-
How to view a list of all Organizations, with the Organization fields as the columns? Planifiée17 votes 35 commentaires
-
Multi-select in user profiles & organizations Planifiée34 votes 34 commentaires
-
Mobile App Side Conversations Planifiée21 votes 34 commentaires
-
Customizing Home Dashboard Planifiée33 votes 28 commentaires
-
SLA for agent-created tickets Planifiée22 votes 26 commentaires
-
Triggers and automations on Whatsapp Planifiée12 votes 24 commentaires
-
Using Automations Or Triggers To Delete Tickets Planifiée17 votes 21 commentaires
-
Delete Closed tickets? Planifiée5 votes 17 commentaires
-
Feedback: Pathfinder Planifiée15 votes 17 commentaires
-
Allowing end users to see On-Hold Planifiée5 votes 16 commentaires
-
WhatsApp SLAs Planifiée4 votes 16 commentaires
-
Agent Workspace Feedback Planifiée21 votes 14 commentaires
-
feature request: cc function on side conversations Planifiée16 votes 13 commentaires
-
Unrestricted File Upload Vulnerability Planifiée1 vote 10 commentaires
-
WhatsApp Automatic Satisfaction Survey Planifiée1 vote 9 commentaires
-
Enable Focus Mode in Omnichannel (Or fix the functionality outside omnichannel) Planifiée5 votes 8 commentaires