Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Product feedback: access to suspended tickets Planifiée2 votes 4 commentaires
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Private Groups (Support) - Access to Suspended Tickets view Planifiée7 votes 9 commentaires
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SLAs should work properly with social messaging and Talk lines! Planifiée3 votes 5 commentaires
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identify from which social media account does the ticket was created if it's all listed under 1 brand Planifiée1 vote 1 commentaire
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WhatsApp Automatic Satisfaction Survey Planifiée1 vote 9 commentaires
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WhatsApp SLAs Planifiée3 votes 15 commentaires
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SLA for agent-created tickets Planifiée20 votes 20 commentaires
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SLA policy based on Status of ticket Planifiée6 votes 1 commentaire
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Do a search from within a View and keep that search limited to the tickets within that View Planifiée10 votes 5 commentaires
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Feature Request: Add trigger / automation support for adding Social Channels as Conditions Planifiée1 vote 1 commentaire
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Disable the Default Organisations Feature Planifiée4 votes 7 commentaires
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Triggers and automations on Whatsapp Planifiée12 votes 24 commentaires
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feature request: cc function on side conversations Planifiée16 votes 13 commentaires
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Prioritisation for Skills in Skills Based Routing Planifiée4 votes 4 commentaires
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Unrestricted File Upload Vulnerability Planifiée1 vote 10 commentaires
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View on Followers Planifiée7 votes 6 commentaires
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Allow admins to view agent macros Planifiée24 votes 17 commentaires
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Views limitation Planifiée118 votes 123 commentaires
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Adding Fields To Views Planifiée9 votes 7 commentaires
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Feedback: Pathfinder Planifiée15 votes 17 commentaires
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Use Followers as VIEW parameter conditions Planifiée86 votes 47 commentaires
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Business hours intervals Planifiée2 votes 2 commentaires
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Multi-select in user profiles & organizations Planifiée32 votes 32 commentaires
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Improved search for deleted tickets Planifiée8 votes 11 commentaires
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Mobile App Side Conversations Planifiée20 votes 34 commentaires
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Restricting tickets visibility to Brand Planifiée48 votes 38 commentaires
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Functionality to pause an SLA Planifiée36 votes 54 commentaires
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SLA full resolution time and impending breach color change. Planifiée14 votes 20 commentaires
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Does Zendesk Support OpenID Connect? Planifiée8 votes 39 commentaires
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Reporting - Skipped tickets within the "play-mode" Planifiée73 votes 35 commentaires