Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Ability to merge organizations Planifiée195 votes 205 commentaires
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Delete Closed tickets? Planifiée5 votes 17 commentaires
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Allowing end users to see On-Hold Planifiée5 votes 16 commentaires
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Change the order of the comments as an agent when viewing a ticket Planifiée86 votes 116 commentaires
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Feature Request - Ability to edit closed tickets Planifiée147 votes 126 commentaires
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Multi-select in user profiles & organizations Planifiée34 votes 34 commentaires
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Customizing Home Dashboard Planifiée33 votes 28 commentaires
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Restricting tickets visibility to Brand Planifiée50 votes 45 commentaires
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Using Automations Or Triggers To Delete Tickets Planifiée17 votes 21 commentaires
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Restricting internal notes visibility to a particular group / role / brand Planifiée0 votes 5 commentaires
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SLA for agent-created tickets Planifiée22 votes 26 commentaires
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SMTP Email delivery method Planifiée53 votes 53 commentaires
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Enable Focus Mode in Omnichannel (Or fix the functionality outside omnichannel) Planifiée5 votes 8 commentaires
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SLA Alerting in Minutes Planifiée67 votes 80 commentaires
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Granular Permission for Agent Actions on End Users.... STILL NOT A THING? Planifiée0 votes 1 commentaire
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Please change the ticket view to newest reply on top and the reply to (internal and external) on top Planifiée4 votes 4 commentaires
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WhatsApp SLAs Planifiée4 votes 16 commentaires
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Prioritize Bounced Email Notification Planifiée103 votes 73 commentaires
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Use Followers as VIEW parameter conditions Planifiée93 votes 52 commentaires
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Reporting - Skipped tickets within the "play-mode" Planifiée77 votes 42 commentaires
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Customize search results columns Planifiée126 votes 104 commentaires
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Agent Workspace Feedback Planifiée21 votes 14 commentaires
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Prioritisation for Skills in Skills Based Routing Planifiée4 votes 5 commentaires
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Please revert the change to the email thread order Planifiée8 votes 8 commentaires
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SLA based on internal notes Planifiée44 votes 38 commentaires
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SLA policy based on Status of ticket Planifiée6 votes 1 commentaire
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SLAs should work properly with social messaging and Talk lines! Planifiée4 votes 5 commentaires
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Disable the Default Organisations Feature Planifiée4 votes 7 commentaires
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Triggers and automations on Whatsapp Planifiée12 votes 24 commentaires
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Mobile App Side Conversations Planifiée21 votes 34 commentaires