Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Customize search results columns Planifiée122 votes 103 commentaires
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Views limitation Planifiée119 votes 123 commentaires
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Prioritize Bounced Email Notification Planifiée93 votes 66 commentaires
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Use Followers as VIEW parameter conditions Planifiée88 votes 49 commentaires
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Round Robin assignment Planifiée84 votes 136 commentaires
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Reporting - Skipped tickets within the "play-mode" Planifiée73 votes 35 commentaires
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SLA Alerting in Minutes Planifiée65 votes 73 commentaires
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SMTP Email delivery method Planifiée53 votes 52 commentaires
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Restricting tickets visibility to Brand Planifiée48 votes 38 commentaires
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SLA based on internal notes Planifiée43 votes 36 commentaires
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Functionality to pause an SLA Planifiée36 votes 54 commentaires
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Multi-select in user profiles & organizations Planifiée32 votes 32 commentaires
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Allow admins to view agent macros Planifiée24 votes 17 commentaires
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SLA for agent-created tickets Planifiée21 votes 20 commentaires
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Mobile App Side Conversations Planifiée20 votes 34 commentaires
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Planifiée18 votes 54 commentaires
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How to view a list of all Organizations, with the Organization fields as the columns? Planifiée17 votes 35 commentaires
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feature request: cc function on side conversations Planifiée16 votes 13 commentaires
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Feedback: Pathfinder Planifiée15 votes 17 commentaires
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SLA full resolution time and impending breach color change. Planifiée14 votes 20 commentaires
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Triggers and automations on Whatsapp Planifiée12 votes 24 commentaires
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Do a search from within a View and keep that search limited to the tickets within that View Planifiée10 votes 5 commentaires
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Adding Fields To Views Planifiée9 votes 7 commentaires
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Improved search for deleted tickets Planifiée8 votes 11 commentaires
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Does Zendesk Support OpenID Connect? Planifiée8 votes 39 commentaires
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Private Groups (Support) - Access to Suspended Tickets view Planifiée7 votes 9 commentaires
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View on Followers Planifiée7 votes 6 commentaires
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SLA policy based on Status of ticket Planifiée6 votes 1 commentaire
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Disable the Default Organisations Feature Planifiée4 votes 7 commentaires
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Prioritisation for Skills in Skills Based Routing Planifiée4 votes 4 commentaires