Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Help Zendesk shape the future of our UI Customization initiative Épinglée En avant4 votes 4 commentaires
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Product feedback guidelines & how to write a good feedback post Épinglée0 votes 0 commentaires
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Product Feedback + Feature Request Post Template Épinglée1 vote 3 commentaires
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outbound translation support for email0 votes 0 commentaires
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Attachments of side conversations can not be copied into the main correspondence!0 votes 0 commentaires
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Show an "Unassigned" view for tickets that are not within a view1 vote 2 commentaires
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Auto-reply Feature Request: Show Articles relevant to requester's organization0 votes 0 commentaires
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Scheduling macro updates1 vote 1 commentaire
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Dark Mode2 votes 1 commentaire
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Allow agents to be able to add other agents to organizations0 votes 1 commentaire
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Out of Office app: Allow other roles to change agent status1 vote 1 commentaire
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Follow up ticket - should be added all attachments of source ticket0 votes 1 commentaire
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Scheduling macro updates1 vote 1 commentaire
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Send button0 votes 0 commentaires
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Interference of "Hide Panel" Button with Scrollbar Functionality0 votes 1 commentaire
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Zendesk SDK - Support Form Conditional Fields2 votes 1 commentaire
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Bulk update flowbuilder responses to business hours during holidays4 votes 2 commentaires
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Multiple Welcome Email Templates for External Emails0 votes 2 commentaires
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Outbound Emails to be selectable when having more than 1 External Emails0 votes 2 commentaires
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Side Conversations via Zoom Chat0 votes 0 commentaires
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Pausible Update - Allow option pause SLA when a response is not necessary1 vote 0 commentaires
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Improve AI's Sentiment and Intent suggestion after on manual adjustments0 votes 1 commentaire
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Proposed improvement to filtering in Views1 vote 1 commentaire
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Colored agent workspace by brand3 votes 5 commentaires
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Hide/show mail preview when dealing with PHI content for HIPAA compliance3 votes 1 commentaire
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Product Feedback: Personal e-mail addresses on instance level0 votes 1 commentaire
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Confirm Email address while submitting a form0 votes 1 commentaire
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Delaying WhatsApp messages0 votes 0 commentaires