Feedback - Ticketing System (Support)
Nouvelle publicationShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Triggers & Automations - We want your feedback! Épinglée En avant6 votes 5 commentaires
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Announcing Macros keyboard shortcut - We need your feedback :) Épinglée2 votes 17 commentaires
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Announcing redesigned @mentions in composer - We need your feedback :) Épinglée4 votes 10 commentaires
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Product Feedback Post Template Épinglée2 votes 0 commentaires
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Product feedback guidelines & how to write a good feedback post Épinglée0 votes 0 commentaires
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Service Level Agreements - please share your feedback! Épinglée En avant3 votes 31 commentaires
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Add end-user as CC via Trigger or Automation474 votes 512 commentaires
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[Closed for comments] Add or Edit Tags on Closed tickets339 votes 260 commentaires
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[Closed for comments] Customization of the dashboard Non planifiée265 votes 203 commentaires
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Ability to merge organizations Non planifiée187 votes 196 commentaires
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Customize Status Field Values Terminée163 votes 152 commentaires
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Feature Request: Triggers - Action: Add Internal Note as a trigger action Non planifiée157 votes 59 commentaires
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Add 'Remove cc' trigger/automation action145 votes 186 commentaires
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New Ticket Desktop Notification142 votes 112 commentaires
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Add categories (subviews, dropdown view) function to Views133 votes 67 commentaires
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I should be able to create a view for the tickets I'm CC'd on124 votes 63 commentaires
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Feature Request - Ability to edit closed tickets122 votes 111 commentaires
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Customize search results columns119 votes 100 commentaires
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Show ticket title in tab, not requester name110 votes 67 commentaires
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Allow a trigger to post comment updates Non planifiée109 votes 55 commentaires
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Views limitation Planifiée107 votes 111 commentaires
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Add formatting (rich text editor) to dynamic content Non planifiée99 votes 31 commentaires
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Automatic Refresh in Views98 votes 85 commentaires
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"Requester can see this comment" default setting92 votes 67 commentaires
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Prioritize Bounced Email Notification Planifiée91 votes 63 commentaires
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Preserve Group and Assignee for user-generated follow-up tickets90 votes 103 commentaires
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views should include the condition "subject"89 votes 50 commentaires
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Restriction on individual tickets or groups Terminée88 votes 82 commentaires
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dark theme Non planifiée84 votes 42 commentaires
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Round Robin assignment Planifiée84 votes 134 commentaires