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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).


Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

Publication le 04 déc. 2024 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

Publication le 17 janv. 2025 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

Publication le 21 nov. 2023 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

Publication le 29 sept. 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publication le 29 sept. 2023 · Shawna James

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Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...

Publication le 24 févr. 2025 · Scott Tynan

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Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...

Publication le 11 févr. 2025 · Sloan

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Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...

Publication le 06 janv. 2021 · Matt Barry

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Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...

Publication le 24 févr. 2025 · Scott Tynan

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Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...

Publication le 07 févr. 2025 · Scott Tynan

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