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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Making it easier for agents to find Macros
      I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ m...

      Publication le 14 juil. 2016 · Joe

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      Preventing form submission based on option slected
      Hello, I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting ...

      Publication le 08 nov. 2023 · Mark

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      5

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      Automatic Refresh in Views
      Non planifié
      We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...

      Publication le 27 mai 2021 · Krista Zaloudek

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      Create new ticket with triggers
      Can we please get the feature to create new tickets using triggers?  I see there have been requests on this in the past ...

      Publication le 30 avr. 2020 · Erica Deshotel

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      Dynamic Content Search Bar
      Planifié
      At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...

      Publication le 27 sept. 2021 · سعيدة | Saeeda

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Planifié
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Publication le 30 déc. 2020 · Tom Metz

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      Public and private comments post together
      I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note.  However, when su...

      Publication le 23 janv. 2024 · Rolf Hayes

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      Add List of Unassigned Tickets in Your Groups to Agent Home
      Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...

      Publication le 14 févr. 2024 · Jon Durlauf

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      How to be notified (within Zendesk) of internal comments
      We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...

      Publication le 28 févr. 2025 · Sarah Harrison

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      Allow end users to update fields after ticket is created
      Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...

      Publication le 20 sept. 2012 · Donna Krischke

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