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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Notify users when trying to email to a user without email address
      Feature Request Summary When a user has no email address set it's still possible to send a public comment. That messag...

      Publication le 25 sept. 2023 · Vincent van Elsas

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      Side Conversation - Teams - Emojis and Mentions
      I need more functionality when it comes to Side Conversations with Teams. We heavily use it to communicate with our deve...

      Publication le 21 févr. 2025 · Robin Whitcher

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      Change the color of the actual work in the Zendesk's front
      Hello Zendesk Support team, We would like to change the color of the actual work in the Zendesk's front to improve the v...

      Publication le 22 févr. 2025 · Aneli Martínez

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      Removing Attachments That Are Part of an End User's Email Signature
      When some end users reply to tickets via email they have images in their email signatures. Is there any way to strip tho...

      Publication le 05 août 2024 · Jill Bragg

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      Feature Request: Add Option to Record "Skills" Against an Organization
      Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...

      Publication le 07 févr. 2025 · Scott Tynan

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      Ticket Errors
      Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...

      Publication le 11 févr. 2025 · Sloan

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      Feature Request: Enhanced Role-Based Communication for Light Agents
      Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...

      Publication le 24 févr. 2025 · Scott Tynan

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      Feature Request: Enhanced Comment Visibility Controls for Light Agents
      Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...

      Publication le 24 févr. 2025 · Scott Tynan

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      Option to assume as an agent
      Avec réponse
      As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an ag...

      Publication le 08 oct. 2021 · Johnny J

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      Automation Conditions Based on Minutes, not Hours
      When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. I...

      Publication le 30 janv. 2021 · David M.

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