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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Épinglée
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publication le 04 déc. 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
      Épinglée
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publication le 17 janv. 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
      Épinglée
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publication le 21 nov. 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
      Épinglée
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publication le 29 sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Épinglée
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publication le 29 sept. 2023 · Shawna James

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      Suspended ticket digest generates a ticket
      It's great that we can have a digest of suspended tickets sent on different increments of time.   But the option to have...

      Publication le 21 janv. 2025 · Sanchez, Santiago

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      Allowing exceptions to no-reply emails being automatically suspended
      We were recently told by Zendesk support that messages from no-reply email addresses will automatically suspended in Zen...

      Publication le 28 févr. 2025 · IT

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      Please include SLA in View Conditions
      Planifié
      Feature Request Summary:  I would like to be able to use: Whether a ticket has an SLA setWhether a ticket has an SLA br...

      Publication le 06 juin 2022 · CJ Johnson

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      Re: Email delivery failure notices for agents update
      If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...

      Publication le 26 févr. 2025 · Devo

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      Allow editing of "Your email address" text description on "Submit a request"
      Avec réponse
      We've been clients for 3 years now, but we still do not have the option to edit the "Your email address" text on the def...

      Publication le 12 juil. 2017 · Stephen Clark

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