Recherches récentes

Pas de recherche récente

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Nouvelle publication
Tout afficher
    Trier par activité récente
      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Épinglée
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publication le 04 déc. 2024 · Chaitali Pathak

      5

      Abonnés

      1

      vote

      7

      Commentaires

      We're excited to launch the updated product tray!
      Épinglée
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publication le 17 janv. 2025 · Shawna James

      7

      Abonnés

      1

      vote

      3

      Commentaires

      Help Zendesk shape the future of our UI Customization initiative
      Épinglée
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publication le 21 nov. 2023 · Mo Rizvi

      26

      Abonnés

      7

      Votes

      16

      Commentaires

      Product feedback guidelines & how to write a good feedback post
      Épinglée
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publication le 29 sept. 2023 · Shawna James

      7

      Abonnés

      2

      Votes

      0

      Commentaire

      Product Feedback + Feature Request Post Template
      Épinglée
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publication le 29 sept. 2023 · Shawna James

      27

      Abonnés

      5

      Votes

      11

      Commentaires

      The "Internal Note" and "Autoreply" trigger actions in Zendesk do not allow to post multiple notes or replies.
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 04 mars 2025 · Andrei Vasin

      3

      Abonnés

      7

      Votes

      3

      Commentaires

      Deactivate field values instead of deleting them
      What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...

      Publication le 23 janv. 2019 · Chris Fassano

      63

      Abonnés

      83

      Votes

      40

      Commentaires

      Recover (soft) deleted user
      Non planifié
      When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't...

      Publication le 28 mai 2019 · Sebastiaan Wijchers

      17

      Abonnés

      19

      Votes

      16

      Commentaires

      Add a button to suggest first reply
      We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...

      Publication le 06 mars 2025 · Pan Pan

      0

      Abonnés

      0

      Votes

      0

      Commentaire

      Delivery error - Expand ticket keywords
      Hi @all,   the ticket mentions the status code of the delivery error. Unfortunately, it is only "visual" and not include...

      Publication le 06 mars 2025 · Julian Kossak

      0

      Abonnés

      0

      Votes

      0

      Commentaire