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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Feature Request: Notification Update Increments Must Be In Minutes
      Feature Request Summary:  We require tickets that have been updated by customers to notify our agents in increments of ...

      Publication le 25 août 2021 · Nathan Anderson

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      Increase View conditions
      Hi Team Can we look at increasing the ticket conditions to set Views? Some basic options like Requested date , Solved D...

      Publication le 19 août 2021 · NIkita Kadri

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      Restart all counters and data
      Hi, I would like to know if it is possible to restart all counters and data.  I used the account to make tests and i wa...

      Publication le 21 mai 2021 · Daniel Castro

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      Tag - renommer un tag rétroactivement
      Bonjour, Nous avons changé notre nomenclature de tags et souhaiterions pouvoir renommer certains tags de manière rétroa...

      Publication le 17 août 2021 · Lizzie Jais

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      Invitation email fails
      Hi , about API created users ,how can we add admin's name to CC list when sending invitation email to end user. Or some ...

      Publication le 20 août 2021 · Meri Aydinyan

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      Need to be able to search by ticket number when printing into PDF
      Hi,I would like to be able to also search by ticket number when using the Print Ticket History app.For the moment, it al...

      Publication le 27 août 2021 · Sergiu Boboc

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      Printing Side Conversations IMPORTANT
      It would be very useful if the side conversations could also be printed when printing tickets. Since we have to print ma...

      Publication le 31 août 2021 · José Mejia

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      I need to be able to Edit Subject and Descripton on a custom form but the fields are locked.
      I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking use...

      Publication le 06 oct. 2021 · Tom Dawson

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      New section for Admin Center feedback
      Hi all, My name is Phil Grove and I am a Product Manager here at Zendesk. I look after Admin Center and I wanted to let...

      Publication le 23 août 2021 · Phil Grove

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      Side conversations - Uploading large attachments
      Hello, When uploading a large attachment in a side conversation, there is no indication that the file is uploading . Th...

      Publication le 26 août 2021 · Daniella Gotsi

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