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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Bring back visibility of CSAT Comments
      Hey all, We've recently switched over to the new CSAT experience in Zendesk but have noticed that our agents are no long...

      Publication le 18 oct. 2024 · Chris Nugent

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      Add List of Unassigned Tickets in Your Groups to Agent Home
      Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...

      Publication le 14 févr. 2024 · Jon Durlauf

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      Allowing exceptions to no-reply emails being automatically suspended
      We were recently told by Zendesk support that messages from no-reply email addresses will automatically suspended in Zen...

      Publication le 28 févr. 2025 · IT

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      Please include SLA in View Conditions
      Planifié
      Feature Request Summary:  I would like to be able to use: Whether a ticket has an SLA setWhether a ticket has an SLA br...

      Publication le 06 juin 2022 · CJ Johnson

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      Suspended ticket digest generates a ticket
      It's great that we can have a digest of suspended tickets sent on different increments of time.   But the option to have...

      Publication le 21 janv. 2025 · Sanchez, Santiago

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      Re: Email delivery failure notices for agents update
      If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...

      Publication le 26 févr. 2025 · Devo

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      Making it easier for agents to find Macros
      I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ m...

      Publication le 14 juil. 2016 · Joe

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      Preventing form submission based on option slected
      Hello, I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting ...

      Publication le 08 nov. 2023 · Mark

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      5

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      Automatic Refresh in Views
      Non planifié
      We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...

      Publication le 27 mai 2021 · Krista Zaloudek

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      Create new ticket with triggers
      Can we please get the feature to create new tickets using triggers?  I see there have been requests on this in the past ...

      Publication le 30 avr. 2020 · Erica Deshotel

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