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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Public and private comments post together
      I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note.  However, when su...

      Publication le 23 janv. 2024 · Rolf Hayes

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      How to be notified (within Zendesk) of internal comments
      We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...

      Publication le 28 févr. 2025 · Sarah Harrison

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      Allow end users to update fields after ticket is created
      Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...

      Publication le 20 sept. 2012 · Donna Krischke

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      Expose API calls for submitting CSAT (Survey) answers
      Please expose the API calls for submitting answers with the new CSAT(Survey) feature as we can do with the legacy CSAT. ...

      Publication le 17 févr. 2025 · Tijn vs

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      Prioritize Bounced Email Notification
      Terminé
      Hello, I recently perused this support article about Zendesk's handling of bounced email notifications/undeliverable em...

      Publication le 06 avr. 2017 · StephanieSmith

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      Zendesk - Helix BMC
      Do we have any plugins for Zendesk - Helix BMC integration?

      Publication le 03 févr. 2025 · Gaganreet Singh

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      Call Recordings Access for Full Access End Users
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 26 févr. 2025 · Stephen Whyte

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      Translate tickets (including responses), not just the requester portions
      If responding to a user in a different language, the translate button only translates what they had written, not what yo...

      Publication le 27 févr. 2025 · Marcel

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      Allow Admins Ability To Manage/Delete Personal or Individual Macros in the User Interface
      Hi team - as a limitation of the current Zendesk UI, Full Admins or systems owners cannot modify, edit, or delete person...

      Publication le 18 nov. 2024 · Santino Scibelli

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      Set yourself to invisible while viewing tickets
      Feature Request Summary:  Within Zendesk, Admins/Team Leads are able to set themselves to invisible so they can view ti...

      Publication le 31 mai 2022 · Sydney Neubauer

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