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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...

      Publication le 27 sept. 2021 · سعيدة | Saeeda

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      How to avoid cherry picking from the Agent homepage
      Hi all, I wanted to ask the community if someone has an answer to avoid cherry picking from the agents homepage without ...

      Publication le 17 févr. 2025 · Daniel Jarque

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      Admin section user filter to display users that use a license
      It would be nice to have the ability to filter team members and only show which users are actually using a license. Curr...

      Publication le 18 nov. 2022 · Dario Va

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      Feature Request: Different Background Color for Comments Made By CC'd Not Added by Ticket Requester or Agent
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 11 juil. 2024 · Hannah Lucid

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      Default subdomain for Multiple Brans
      Hi,   We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...

      Publication le 13 févr. 2025 · Alvin Ronnie Caballero

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      Bring back visibility of CSAT Comments
      Hey all, We've recently switched over to the new CSAT experience in Zendesk but have noticed that our agents are no long...

      Publication le 18 oct. 2024 · Chris Nugent

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      Opening up "has attachment" as a trigger/automation condition
      We'd love to be able to target tickets that have an attachment. This would streamline internal workflows by removing unc...

      Publication le 28 juin 2018 · Neil Skilton

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      Sign-in screen - switching between agent and customer
      Reference URL:https://support.zendesk.com/hc/en-us/articles/5369977909786   As noted in the above article, it is good ...

      Publication le 09 mars 2023 · 泉川

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      Side Conversation Limitations
      Overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, adm...

      Publication le 10 oct. 2023 · Sydney Neubauer

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      Outbound Texting
      When initiating an outbound text to a customer, their response to that message opens up a new ticket, as opposed to stay...

      Publication le 20 févr. 2025 · Matt

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