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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Bulk Import Organization - duplicates accounts if account already exists in upper/lower case
      Hi,  When I bulk import organizations, if the import includes an organization in a different case than an existing acco...

      Publication le 19 juil. 2021 · Lisa Anders

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      Searching by Priority
      It would be great to have a drop-down option within the main search to select the priority of tickets to look at. At the...

      Publication le 08 juil. 2021 · Rina

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      Feature Request - Automatically adding tags to users based on their organizations
      It would be helpful if an organization's tag is automatically added to all users in that org. Context: We want to filte...

      Publication le 07 juil. 2021 · Kulsum Kankodi

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      Integrate directory services into custom ticket field
      Feature Request Summary:  Zendesk should create a custom field type that is a "User Lookup", that could work from eithe...

      Publication le 15 juil. 2021 · Sam

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      自動送信のメール本文中にレポートのグラフを挿入したい
      レポートを決まった時間にメールで自動送信することを考えているのですが、その際にメールに添付される形ではなく、メール本文中にレポートのグラフ(画像)を挿入した形で確認しやすくしたいです。 以上、よろしくお願いいたします。

      Publication le 07 juil. 2021 · SDC Admin

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      Allow Random text to be copied
      You can select Shift and copy a continuous string or grouping of text in the comments section of a ticket, but we can no...

      Publication le 08 juil. 2021 · Robert Grummer

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      sending email to users with specific brand url using API end point
      We are migrating users from one instance of zendesk to another Zendesk as part of project of consolidation of Zendesk in...

      Publication le 14 juil. 2021 · Sanjay Singh

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      There is no way we can monitor the last email sent on bulk email,
      For BULK EMAIL: I manually sending and selecting contacts for bulk email, selecting all leads, and the zendesk system wi...

      Publication le 26 juil. 2021 · B2B Support

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      Agent Handover bot chat
      Agent can see bot chat or not How to  Agent handover bot chat (Conversation not transfer to agent)

      Publication le 26 juil. 2021 · GUNPUNNEE G

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      Feature Request: Display security warning in Zendesk Support for tickets imported via the GMail connector if GMail considers them suspicious
      Feature Request Summary:  Zendesk Support should display security warning for tickets imported via the GMail connector ...

      Publication le 29 juil. 2021 · Michael Harrod

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