Recherches récentes

Pas de recherche récente

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Nouvelle publication
Tout afficher
    Trier par activité récente
      SMIME certificate verification
       Feature Request Summary:  We would like to request verification of secure email certificates such as especially SMIME ...

      Publication le 10 oct. 2021 · Simon Blouner (midlertidig)

      3

      Abonnés

      2

      Votes

      0

      Commentaire

      Search Icon, reloads search widget
      To date the steps of using the search are to click the magnifying glass, enter your text, and then click enter on keyboa...

      Publication le 07 oct. 2021 · Meg Gunther

      3

      Abonnés

      4

      Votes

      0

      Commentaire

      Reason Column when Agent closing the Ticket
      Dear Zendesk Team. Currently we have problems with our agents, where our agents often close tickets to avoid filling in...

      Publication le 06 oct. 2021 · Michael Arief

      3

      Abonnés

      2

      Votes

      0

      Commentaire

      Search improvement
      Imagine such a scenario: I have a customer with his profile in Zendesk including the phone number 96612345678. This cust...

      Publication le 14 oct. 2021 · Zendesk Admin

      2

      Abonnés

      0

      Votes

      0

      Commentaire

      Apresentar nome e o e-mail para o grupo de atendimento
      Sugiro possibilidade de apresentar o nome e e-mail no momento da seleção dos agentes que farão parte do grupo de atendim...

      Publication le 13 oct. 2021 · Natali de Lima Felix Tiengo

      1

      Abonné

      0

      Votes

      0

      Commentaire

      Popup before loading zendesk pages
      Sometimes we have general problems. And then we get a similar ticket from all our teachers. Is there a possibility to sh...

      Publication le 14 oct. 2021 · Michiel De Pauw

      1

      Abonné

      -1

      Votes

      0

      Commentaire

      Printing Side Conversations IMPORTANT
      It would be very useful if the side conversations could also be printed when printing tickets. Since we have to print ma...

      Publication le 31 août 2021 · José Mejia

      1

      Abonné

      1

      vote

      0

      Commentaire

      I need to be able to Edit Subject and Descripton on a custom form but the fields are locked.
      I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking use...

      Publication le 06 oct. 2021 · Tom Dawson

      1

      Abonné

      0

      Votes

      0

      Commentaire

      Trigger: option to exclude acting agent
      Existing trigger emails a group of agents when an action is taken on a ticket. We would like an option to email "everyon...

      Publication le 14 oct. 2021 · Sadie

      1

      Abonné

      1

      vote

      0

      Commentaire