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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Printing Side Conversations
      We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations a...

      Publication le 18 févr. 2020 · Catherine Bostwick

      47

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      40

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      50

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      Option to assume as an agent
      Avec réponse
      As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an ag...

      Publication le 08 oct. 2021 · Johnny J

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      6

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      23

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      Automation Conditions Based on Minutes, not Hours
      When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. I...

      Publication le 30 janv. 2021 · David M.

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      20

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      Unable to send Email addresses with accented characters
      Avec réponse
      It is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö....

      Publication le 03 nov. 2020 · Jacob Bergman

      20

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      9

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      14

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      Trigger Conditions: Sender email address
       I would like to make new trigger using sender email address like:   IF sender email is some@thing.com THEN do action....

      Publication le 24 janv. 2017 · Mikko Virtanen

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      56

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      Dynamically show views based on whether criteria are met for view
      Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...

      Publication le 06 janv. 2021 · Matt Barry

      15

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      16

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      7

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      Show ticket title in tab, not requester name
      Terminé
      Feature Request Summary:  The new agent workspace uses the requester's name in the tab for that particular ticket. This...

      Publication le 02 mars 2022 · Ethan Smith

      84

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      114

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      68

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      AI - Ticket Summarization should also Summarize Internal Notes
      Currently the AI ticket summarization only summarizes public comments. Enabling this on all ticket comments would be ext...

      Publication le 22 sept. 2023 · Reshma Patel

      11

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      15

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      5

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      Grouping Voicemail Tickets
      Quick Overview: Currently, Zendesk does not allow for grouping of voicemail tickets so that they can all be directed to ...

      Publication le 10 févr. 2025 · Demi Winter

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      0

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      Ticket export tool for End-users (Export tickets by organization)
      Request: provide a tool for end-users so they can 'export' all their tickets, or their organization's tickets. Especiall...

      Publication le 04 juil. 2013 · Venky

      108

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      85

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      108

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