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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
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      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publication le 04 déc. 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
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      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publication le 17 janv. 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
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      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publication le 21 nov. 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publication le 29 sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publication le 29 sept. 2023 · Shawna James

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Terminé
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Publication le 30 déc. 2020 · Tom Metz

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      Varias condiciones para mostrar campos en los Formularios
      Actualmente solo se puede tener 1 condición para mostrar un campo de formularios, se debería poder tener mas de una cond...

      Publication le 03 févr. 2025 · Melany Caceres

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      Allow All Agents to Add End Users
      Avec réponse
      Currently in order to allow an agent to add an end user manually, the agent needs to have access to see all tickets. One...

      Publication le 30 janv. 2024 · David Kuehn

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      FEATURE REQUEST: make @mention functionality configurable at the user level
      Currently, the ability to @mention another user is based on the user's role (e.g., Light Agents can't use @mention funct...

      Publication le 10 mars 2023 · Kelly Prettner

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      Fully customizable and consistent password requirements
      Hello,   we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...

      Publication le 05 mars 2025 · Nicolas Leboeuf

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