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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Zendesk Search should look into attachments
      Non planifié
      Use Case: invoices being sent to Zendesk often only contain the invoice # within the attached invoice, so when searching...

      Publication le 01 févr. 2018 · Administrator

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      Ability to change the color of custom statuses
        Please give a quick overview of your product feature request or feedback and note who in your org is affected by this ...

      Publication le 30 janv. 2025 · Bobby Koch

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      3

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      6

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      Give Admins the Ability to Log Out Agents from Agent Workspace and Chat
      Currently, if you have a support agent who is viewing a ticket in Agent Workspace and leaves for the day without closing...

      Publication le 13 juil. 2022 · Krista Zaloudek

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      SLA Alerting in Minutes
      Planifié
      Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Z...

      Publication le 01 sept. 2015 · Celia Cottle

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      The "Internal Note" and "Autoreply" trigger actions in Zendesk do not allow to post multiple notes or replies.
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 04 mars 2025 · Andrei Vasin

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      Deactivate field values instead of deleting them
      What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...

      Publication le 23 janv. 2019 · Chris Fassano

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      Hide the dialog box when 2-Factor authentication
      Avec réponse
      We would like to use 2 factor authentication for Agenst every time.However the dialog box that "Don't ask again on this ...

      Publication le 22 févr. 2021 · サポートエンジニア

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      Why cant we see "New" tickets in the new Agent home?
      Surely this needs adding?   We can filter on the status “Open”, “Pending” and "On hold" tickets.  Please add “New ticket...

      Publication le 01 oct. 2024 · Gary Jackson

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      Agent Home Feedback - Agents need automatic refresh for web and email tickets
      I got very excited for Agent Home when it mentioned that it automatically refreshed. I then realized this was only for M...

      Publication le 20 mai 2024 · Aaron Doane

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      Add a button to suggest first reply
      We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...

      Publication le 06 mars 2025 · Pan Pan

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