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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Delivery error - Expand ticket keywords
      Hi @all,   the ticket mentions the status code of the delivery error. Unfortunately, it is only "visual" and not include...

      Publication le 06 mars 2025 · Julian Kossak

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      Recover (soft) deleted user
      Non planifié
      When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't...

      Publication le 28 mai 2019 · Sebastiaan Wijchers

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      Support: Restrict Attachments by File Type
      Planifié
      Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https...

      Publication le 31 mai 2019 · Zac Garcia

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      Make feature-Merging suggestions only available to certain groups
      Many of our tickets come from B2B and third-party platforms. For third party channels the risk is to merge two separate ...

      Publication le 06 mars 2025 · Pan Pan

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      New Multi-Select Field and Conditional Fields App
      Hello, When using the conditional fields app to condition the new multi select field, it does not condition the field, ...

      Publication le 19 déc. 2017 · Socorro Fernandez

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      Knowledge Capture App not Showing Images for Non-Default-Brand Help Centres
      I have spoken to your Support Team who have advised me to create this post to get some attention to the bug our users ar...

      Publication le 29 mai 2024 · Mitchell Lewsey

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      Allow admins to delete satisfaction ratings
      Non planifié
      Admins should have the ability to delete csat scores that are deemed invalid or do not reflect the quality of support pr...

      Publication le 16 mars 2021 · Brianne Hansen

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      Dynamic Content Search Bar
      Planifié
      At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...

      Publication le 27 sept. 2021 · سعيدة | Saeeda

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      Fully customizable and consistent password requirements
      Hello,   we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...

      Publication le 05 mars 2025 · Nicolas Leboeuf

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Terminé
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Publication le 30 déc. 2020 · Tom Metz

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