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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
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      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Publication le 04 déc. 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
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      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Publication le 17 janv. 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
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      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Publication le 21 nov. 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Publication le 29 sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publication le 29 sept. 2023 · Shawna James

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      Confusing wording for "save" button
      Sharing some feedback (that at least one of my colleagues has agreed with when I asked her for help): The “save as New” ...

      Publication le 07 mars 2025 · Lara George

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      Adding pictures and PDF to an Organisation
      As we have customers where we need to have specific location of product and other needed information serve the customer ...

      Publication le 07 mars 2025 · Nicolai R.

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      Feature Request: Enhanced Task and Checklist Management in Zendesk
      Description: We propose the addition of advanced task and checklist management features within Zendesk to streamline our...

      Publication le 06 mars 2025 · Scott Tynan

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      Save Ticket Summary
      We found that the ticket summary is accurate. To facilitate data analysis later, we hope that when a ticket is closed, t...

      Publication le 06 mars 2025 · Pan Pan

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      Allow organizations to be searched by domain
      Hi all, We occasionally have issues with our organization/user mapping due to us using the Salesforce integration. In s...

      Publication le 04 oct. 2023 · Alastair Adams (US)

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