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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      entries in views
      Is it possible to set the entries which have been edited due to new information or updates to bold or italic? I have sea...

      Publication le 03 mars 2025 · Dennis Lubberding

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      Email notifications based on ticket thresholds
      I am looking for a way to send a notification to specific agents when an organization's open ticket count exceeds a cert...

      Publication le 09 mai 2024 · bill cicchetti

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      Extract date from subject and pass it to a custom field
      Avec réponse
      Hello, We have given our customers a standard subject line that they can use to raise tickets. Something like this: Boo...

      Publication le 01 nov. 2023 · karankuwarbidxb

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      Is there a way to set that when a light agent makes an internal note on a ticket, it will set the ticket to open (if it is on pending or on-hold)?
      Avec réponse
      Hi! We have many CSM's who will internally place a note on a ticket between a CX Agent and a client - and if the ticket...

      Publication le 14 juil. 2023 · Alex Coburn Davis (he/him)

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      Comment mettre en place un blocage/avertissement lors de la mise en attente d'un ticket selon certaines conditions ?
      Bonjour,   Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertiss...

      Publication le 19 févr. 2025 · Catherine CHAPLAIN

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      Bug?: Fields are not required for agents when submitting the ticket as an end user
      As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the s...

      Publication le 25 févr. 2025 · mfg

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      Organization fields in each ticket
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      Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require specia...

      Publication le 16 févr. 2022 · Claus Meisel

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      How to detect multiple contacts from customers
      Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?   I am looking to satisfy a ...

      Publication le 19 févr. 2025 · Michael

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      Extract an 8-digit number from the ticket subject line and paste it in a custom ticket field with a webhook.
      Hi there,    I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a w...

      Publication le 12 févr. 2025 · Rich Herbert

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      COPY BILL
      I am not able to copy a bill from prior month to current month, make changes and save the changes

      Publication le 05 févr. 2025 · joyce baxley

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