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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Email Set up
      Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

      Publication le 28 nov. 2024 · Partha Iyengar

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      Email Forwarding ERROR/FAILED
      Avec réponse
      Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

      Publication le 29 janv. 2024 · Patrick Argao

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      Split an unrelated request into a new ticket
      Avec réponse
      We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

      Publication le 30 mars 2021 · Ari Harrison

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      How do I prevent a public comment notification if an agent is replying to the thread from outside zendesk (Outlook/Gmail/etc)
      In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

      Publication le 13 nov. 2024 · karankuwarbidxb

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      Bad view ticket counter
      Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...

      Publication le 22 juin 2023 · DOMINGO GONZALEZ

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      How do you prevent agents from capturing public comments when the customer does not have an email address?
      Avec réponse
      In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

      Publication le 28 oct. 2022 · Mike

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      Can I view the macros used in a ticket?
      Avec réponse
      Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

      Publication le 14 avr. 2021 · Francisco Manalo

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      ZenDesk App - An agent is talking to this customer
      Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

      Publication le 07 nov. 2024 · Al

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      What is the maximum number of tickets that an End-User can submit per Hour?
      Hello,  We are currently facing an issue where our client is passing us extra volume from another source, by sending ind...

      Publication le 16 sept. 2024 · Mauro P

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      Autocorrect suddenly no longer working in Admin Ticket Reply area?
      Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari.  Is ...

      Publication le 10 févr. 2023 · mws

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