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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Not Receiving Replies on Support tickets
      Avec réponse
      Two of my agents have been sending responses to customers who have been sending in tickets, and the customers have been ...

      Publication le 28 juin 2021 · Winter Belmont

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      Show support ticket without sign in with login form
      Avec réponse
      Hello, I need to display a ticket via its URL (ex : zendesk.com/agent/tickets/001) without the user having to sign-in. ...

      Publication le 30 juin 2021 · William POITEVIN

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      CSAT in you zendesk tickets (instead of after closed)
      Avec réponse
      Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...

      Publication le 28 juin 2021 · Danja Overgaag

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      Open text fields as ticket fields/categories
      Avec réponse
      Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

      Publication le 28 juin 2021 · Julia Zuber

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      Is it possible to have sub groups within a request form?
      Avec réponse
      Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

      Publication le 25 juin 2021 · Edwin Woo

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      Sending to the customer problem.
      Avec réponse
      Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...

      Publication le 24 juin 2021 · Sebastian Schmidt

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      Hide the Zendesk e-mail addresses...
      Avec réponse
      Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to sen...

      Publication le 11 juin 2021 · Diego Rivera

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      Undeliverable email not resulting in a ticket
      Avec réponse
      We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...

      Publication le 15 juin 2021 · Phil Dyer

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      Regex field for multiple 9 digit numbers
      Avec réponse
      Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...

      Publication le 15 juin 2021 · Auf Mir

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      Collaborative forms?
      Avec réponse
      Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information o...

      Publication le 09 juin 2021 · Oral Fuat

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