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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Add columns to Deleted and Suspended ticket views
      Avec réponse
      Hello,I woud like to add "Requester" column in the Suspended and Deleted ticket views.How to do it ? Thank you

      Publication le 05 août 2021 · Renaud Croix

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      Out of Office Notification
      Avec réponse
      Good afternoon,  We're facing an issue that out of office notifications are not being received into Zendesk. The probl...

      Publication le 09 août 2021 · Sunita Ramdien

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      Multiple ticket created when support adress in CC
      Avec réponse
      Hello,As it should be, when my suppport address is in CC of a mail, a ticket is created.But when an other person that wa...

      Publication le 10 août 2021 · Renaud Croix

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      Manually assigned tickets do not get assigned
      Avec réponse
      Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

      Publication le 06 août 2021 · Nico V

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      Removing Sub-Address from Email Replyto
      Avec réponse
      Customer's keep contacting us using the support email support+id123@example.com rather than our actual support email (su...

      Publication le 06 août 2021 · Hayden Fithyan

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      How to setup Notification Emails based on Time of Day?
      Avec réponse
      We work 24/7 and each agent has a specific roster. Can I setup notification emails (for new tickets & replies to ticket...

      Publication le 09 août 2021 · vaibhav

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      Do Zendesk tickets support all types of HTML?
      Avec réponse
      Hi Zendesk! We learned that Zendesk tickets support HTML.  Do you know if it supports all HTML features, or only a subs...

      Publication le 04 août 2021 · Jessica Su (Data)

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      Attaching files to tickets with user consent
      Avec réponse
      Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to...

      Publication le 03 août 2021 · Nacho Cortés

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      Suspended tickets
      Avec réponse
      We are seeing a number of suspended tickets being generated.  I tried to apply triggers and automation but they don't ap...

      Publication le 27 juil. 2021 · Bill Spies

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      Custom Dropdown List Field Modifications
      Avec réponse
      We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question...

      Publication le 17 août 2021 · john alfonso

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