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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Set assignee and group based upon end user country
      Avec réponse
      Several of our support agents work across more than one group, for example an agent in Netherlands may also support a cu...

      Publication le 05 juil. 2021 · James Beniston

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      Not Receiving Replies on Support tickets
      Avec réponse
      Two of my agents have been sending responses to customers who have been sending in tickets, and the customers have been ...

      Publication le 28 juin 2021 · Winter Belmont

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      Cloning tickets prevented by attachments?
      Avec réponse
      We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

      Publication le 21 juil. 2021 · Roger Whitacre

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      Bulk Support Emails function?
      Avec réponse
      Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay...

      Publication le 15 juil. 2021 · Taimoor Khan

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      Changing Ticket Forms Automatically based on Keywords in incoming E-mail.
      Avec réponse
      Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...

      Publication le 13 juil. 2021 · Fakhri - [FSG] Customer Care

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      Support desk as a 3rd party
      Avec réponse
      We are a 3rd party for our clients and act as support desk for them.Typical cases can flow like this:customer buys somet...

      Publication le 07 juil. 2021 · James Burt

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      Repeated user notification
      Avec réponse
      We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents ca...

      Publication le 05 juil. 2021 · Vladimir P

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      Show support ticket without sign in with login form
      Avec réponse
      Hello, I need to display a ticket via its URL (ex : zendesk.com/agent/tickets/001) without the user having to sign-in. ...

      Publication le 30 juin 2021 · William POITEVIN

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      Create dependency ticket fields
      Avec réponse
      I would like to create a field called category and a field called subcategory. The subcategory field may only show field...

      Publication le 19 juil. 2021 · Marco van Bergeijk

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      Adding A Second Support Email For A Canadian Group/Team
      Avec réponse
      Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS supp...

      Publication le 10 juil. 2021 · zach.prasser

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